Enterprise Architect - Customer and Digital

Waka Kotahi NZ Transport Agency; Wellington, Palmerston North, Auckland; Remote; NZD 140,000 - 200,000; Full time

Benefits offered by this job

Five weeks annual leave

Income protection

Critical illness insurance

Professional development and career成长

Job summary

Waka Kotahi NZ Transport Agency, Wellington, is seeking an experienced Enterprise Architect – Customer and Digital to lead architecture across customer-facing digital services. You will define long-term technology direction, roadmaps and strategic guidance to enable scalable, sustainable delivery.

You will collaborate with product, delivery and technology teams, balance innovation with enterprise alignment, and mentor broader architecture capability across NZTA.

Qualifications

• Significant experience in enterprise, solution or technology architecture.
• Experience developing technology strategies, target states and architecture roadmaps.
• Strong knowledge of customer engagement platforms, digital services, web and mobile ecosystems, integration patterns and enabling technologies.
• Experience working across complex product, platform and delivery environments.
• Strong stakeholder engagement and influencing skills.
• The ability to balance long-term strategic direction with practical delivery needs.
• Experience identifying opportunities for simplification, standardisation and platform reuse.
• Strong systems thinking, analysis and problem-solving capabilities.
• The ability to translate complex technology concepts into clear, actionable guidance.
• Excellent communication, collaboration and relationship-building skills.
• Knowledge of Te Ao Māori and Te Tiriti o Waitangi would be beneficial.

Responsibilities

• Own the architecture direction for the Customer and Digital technology domains.
• Develop target states, domain roadmaps and strategic technology guidance.
• Shape the evolution of customer experience platforms, digital channels and enabling capabilities.
• Influence technology investment, platform decisions and strategic priorities.
• Provide clear architectural direction to support digital product and service delivery.
• Identify opportunities for simplification, standardisation and platform reuse.
• Guide technology standards and architecture practices across the domains.
• Partner with product managers, delivery leaders, solution architects and technology teams.
• Align immediate delivery decisions with long-term strategic outcomes.
• Manage cross-domain dependencies, technology risks and strategic opportunities.

Skills

Enterprise architecture

Stakeholder management

Digital platforms

Cloud architecture

Leadership

Education

Bachelor's degree in IT

Tools

TOGAF

Job description

Enterprise Architect - Customer and DigitalWe use cookies to give you the best online experience.# Current vacancies## Enterprise Architect - Customer and DigitalApply: Wellington: Palmerston North: Auckland: Full time: Posted Today: End Date: November 16, 2026 (12 days left to apply): JR-0000013717* Shape the future of NZTA’s customer and digital technology landscape* Influence the platforms and capabilities behind customer-facing services* Set strategic architecture direction while enabling delivery at pace**Te Whiwhinga mahi | The opportunity**Digital services play a critical role in how NZTA | Waka Kotahi connects with customers, delivers services and shares information with New Zealanders.We are looking for an experienced Enterprise Architect, Customer and Digital to lead the architecture direction across our Customer and Digital technology domains. This is a strategic architecture leadership role responsible for defining long-term technology direction, influencing investment decisions and ensuring our digital capabilities evolve in a coherent, scalable and sustainable way.Working across architecture, product, delivery and technology communities, you will help shape the platforms, capabilities and wider technology landscape supporting NZTA’s customer-focused digital products and services.In this role, you will: * Own the architecture direction for the Customer and Digital technology domains* Develop target states, domain roadmaps and strategic technology guidance* Shape the evolution of customer experience platforms, digital channels and enabling capabilities* Influence technology investment, platform decisions and strategic priorities* Provide clear architectural direction to support digital product and service delivery* Identify opportunities for simplification, consistency, standardisation and reuse* Guide technology standards and architecture practices across the domains* Partner with product managers, delivery leaders, solution architects and technology teams* Align immediate delivery decisions with long-term strategic outcomes* Manage cross-domain dependencies, technology risks and strategic opportunities.This role sits at the intersection of customer outcomes, digital enablement and enterprise technology strategy. Rather than designing individual solutions, you will establish the strategic technology direction and architectural framework that enable modern, consistent and customer-centred digital experiences.Success will come from balancing innovation, customer needs and delivery priorities with long-term sustainability and enterprise alignment.You can find out more about the role in the **Position Description****.****Ko koe tēnei | About you**You will be an experienced architecture leader who combines strong technology expertise with a clear understanding of customer outcomes and digital service delivery. To be successful in this role, you will bring: * Significant experience in enterprise, solution or technology architecture* Experience developing technology strategies, target states and architecture roadmaps* Strong knowledge of customer engagement platforms, digital services, web and mobile ecosystems, integration patterns and enabling technologies* Experience working across complex product, platform and delivery environments* Strong stakeholder engagement and influencing skills* The ability to balance long-term strategic direction with practical delivery needs* Experience identifying opportunities for simplification, standardisation and platform reuse* Strong systems thinking, analysis and problem-solving capabilities* The ability to translate complex technology concepts into clear, actionable guidance* Excellent communication, collaboration and relationship-building skillsYou will be comfortable working across organisational and technology boundaries, navigating competing priorities and providing clear direction where there is complexity or uncertainty.You will also demonstrate knowledge of, or a willingness to develop an understanding of, Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to develop an appreciation of, Te Tiriti o Waitangi and its application within the public service.**Mō mātou | About us**The Chief Technology Office (CTO) is a strategic business enabler within NZTA, providing the digital skills, capabilities, platforms and leadership needed to support our operational performance, regulatory responsibilities and future transport vision. The CTO helps ensure our digital investments, platforms and services align with organisational priorities and deliver value across NZTA. It plays an important role in enabling efficient service delivery, improving customer experience, managing risk and supporting long-term planning. As part of Te Aukaha | Digital, you'll contribute to improving our services and decision-making and providing modern, fit-for-purpose digital, information and technology solutions for our people, partners and customers. You'll be part of an Architecture function that is strengthening its enterprise role, building greater capability to look across NZTA, establish clear direction and enable delivery through stronger standards, patterns and guardrails. **Ka whiwhi koe i te aha | What you will get in return**This is an opportunity to influence the future of how NZTA delivers digital experiences and services to customers across New Zealand.You will help shape the technology direction for some of NZTA’s most visible digital capabilities, working alongside product, delivery, architecture and technology leaders to ensure digital investments deliver sustainable long-term value. You will also have the opportunity to:* Influence enterprise-level technology direction and investment* Shape platforms and services used by customers across New Zealand* Work across complex, nationally significant digital environments* Enable innovation while strengthening architectural consistency* Collaborate with experienced architecture, product and delivery professionals* Contribute to meaningful public services and customer outcomesIn addition, you'll benefit from:* Flexible working arrangements that support work-life balance* Five weeks annual leave* Income Protection and Critical Illness Insurance for permanent employees* Professional development and career growth opportunities* A collaborative and inclusive culture committed to delivering meaningful outcomes for New ZealandersIf you are passionate about customer outcomes, digital strategy and architecture leadership, we would love to hear from you. **Me pēhea te tuku tono | How to apply**Please click **Apply** to upload your CV and cover letter outlining your suitability for the role.**Rā Katinga | Applications close:**15 November 2026For further information, email: [e-mail] be considered for this position you must have a legal right to live and work in New Zealand.Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.