Enterprise Architect - Customer and Digital

New Zealand Government; Auckland; On-site; NZD 160,000 - 210,000; Full time

Benefits offered by this job

Five weeks annual leave

Income Protection

Critical Illness Insurance

Job summary

NZTA | Waka Kotahi is seeking an experienced Enterprise Architect, Customer and Digital to lead architecture across the Customer and Digital technology domains. You will develop target states, roadmaps and guidance to shape platforms and capabilities that power nationwide digital services.

The role requires balancing innovation with practical delivery, aligning short-term decisions with long-term outcomes, and collaborating across product, delivery and technology teams.

Qualifications

• Significant experience in enterprise, solution or technology architecture.
• Experience developing technology strategies, target states and roadmaps.
• Knowledge of customer engagement platforms, digital services, web and mobile ecosystems.
• Strong stakeholder engagement and influencing skills.
• Ability to translate complex technology concepts into clear guidance.
• Knowledge of Te Ao Maori and tikanga is a plus.

Responsibilities

• Own the architecture direction for the Customer and Digital domains.
• Develop target states, domain roadmaps and strategic technology guidance.
• Shape the evolution of customer experience platforms, digital channels and enabling capabilities.
• Influence technology investment, platform decisions and strategic priorities.
• Provide clear architectural direction to support digital product and service delivery.
• Identify opportunities for simplification, consistency, standardisation and reuse.
• Guide architecture practices across the domains and align cross-domain delivery.

Skills

Enterprise arch

Solution arch

Tech strategy

Customer eng

Stakeholder mgmt

Job description

Shape the future of NZTA's customer and digital technology landscapeInfluence the platforms and capabilities behind customer-facing servicesSet strategic architecture direction while enabling delivery at paceTe Whiwhinga mahi | The opportunityDigital services play a critical role in how NZTA | Waka Kotahi connects with customers, delivers services and shares information with New Zealanders.We are looking for an experienced Enterprise Architect, Customer and Digital to lead the architecture direction across our Customer and Digital technology domains.This is a strategic architecture leadership role responsible for defining long-term technology direction, influencing investment decisions and ensuring our digital capabilities evolve in a coherent, scalable and sustainable way.Working across architecture, product, delivery and technology communities, you will help shape the platforms, capabilities and wider technology landscape supporting NZTA's customer-focused digital products and services.In this role, you will:Own the architecture direction for the Customer and Digital technology domainsDevelop target states, domain roadmaps and strategic technology guidanceShape the evolution of customer experience platforms, digital channels and enabling capabilitiesInfluence technology investment, platform decisions and strategic prioritiesProvide clear architectural direction to support digital product and service deliveryIdentify opportunities for simplification, consistency, standardisation and reuseGuide technology standards and architecture practices across the domainsPartner with product managers, delivery leaders, solution architects and technology teamsAlign immediate delivery decisions with long-term strategic outcomesManage cross-domain dependencies, technology risks and strategic opportunities.This role sits at the intersection of customer outcomes, digital enablement and enterprise technology strategy. Rather than designing individual solutions, you will establish the strategic technology direction and architectural framework that enable modern, consistent and customer-centred digital experiences.Success will come from balancing innovation, customer needs and delivery priorities with long-term sustainability and enterprise alignment.You can find out more about the role in the Position Description.Ko koe tenei | About youYou will be an experienced architecture leader who combines strong technology expertise with a clear understanding of customer outcomes and digital service delivery.To be successful in this role, you will bring:Significant experience in enterprise, solution or technology architectureExperience developing technology strategies, target states and architecture roadmapsStrong knowledge of customer engagement platforms, digital services, web and mobile ecosystems, integration patterns and enabling technologiesExperience working across complex product, platform and delivery environmentsStrong stakeholder engagement and influencing skillsThe ability to balance long-term strategic direction with practical delivery needsExperience identifying opportunities for simplification, standardisation and platform reuseStrong systems thinking, analysis and problem-solving capabilitiesThe ability to translate complex technology concepts into clear, actionable guidanceExcellent communication, collaboration and relationship-building skillsYou will be comfortable working across organisational and technology boundaries, navigating competing priorities and providing clear direction where there is complexity or uncertainty.You will also demonstrate knowledge of, or a willingness to develop an understanding of, Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to develop an appreciation of, Te Tiriti o Waitangi and its application within the public service.Mo matou | About usThe Chief Technology Office (CTO) is a strategic business enabler within NZTA, providing the digital skills, capabilities, platforms and leadership needed to support our operational performance, regulatory responsibilities and future transport vision.The CTO helps ensure our digital investments, platforms and services align with organisational priorities and deliver value across NZTA. It plays an important role in enabling efficient service delivery, improving customer experience, managing risk and supporting long-term planning.As part of Te Aukaha | Digital, you'll contribute to improving our services and decision-making and providing modern, fit-for-purpose digital, information and technology solutions for our people, partners and customers.You'll be part of an Architecture function that is strengthening its enterprise role, building greater capability to look across NZTA, establish clear direction and enable delivery through stronger standards, patterns and guardrails.Ka whiwhi koe i te aha | What you will get in returnThis is an opportunity to influence the future of how NZTA delivers digital experiences and services to customers across New Zealand.You will help shape the technology direction for some of NZTA's most visible digital capabilities, working alongside product, delivery, architecture and technology leaders to ensure digital investments deliver sustainable long-term value.You will also have the opportunity to:Influence enterprise-level technology direction and investmentShape platforms and services used by customers across New ZealandWork across complex, nationally significant digital environmentsEnable innovation while strengthening architectural consistencyCollaborate with experienced architecture, product and delivery professionalsContribute to meaningful public services and customer outcomesIn addition, you'll benefit from:Flexible working arrangements that support work-life balanceFive weeks annual leaveIncome Protection and Critical Illness Insurance for permanent employeesProfessional development and career growth opportunitiesA collaborative and inclusive culture committed to delivering meaningful outcomes for New ZealandersIf you are passionate about customer outcomes, digital strategy and architecture leadership, we would love to hear from you.Me pehea te tuku tono | How to applyPlease click Apply to upload your CV and cover letter outlining your suitability for the role.Ra Katinga | Applications close15 November 2026For further information, email: [e-mail] be considered for this position you must have a legal right to live and work in New Zealand.NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.