Enterprise Architect - Customer and Digital

NZ Transport Agency Waka Kotahi; Auckland; On-site; NZD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible working arrangements

Five weeks annual leave

Income Protection and Critical Illness

Professional development and career成长

Collaborative and inclusive culture

Job summary

NZTA | Waka Kotahi is seeking an experienced architecture leader to shape the future of our customer and digital technology landscape. You will own the architecture direction across customer and digital domains and work with product, delivery and technology teams to drive strategic outcomes.

The role focuses on developing target states, roadmaps and guidance that enable modern, customer-centred digital experiences while balancing delivery priorities with enterprise alignment.

Qualifications

• Experience leading enterprise, solution or technology architecture.
• Ability to develop technology strategies, target states and architecture roadmaps.
• Strong knowledge of customer engagement platforms, digital services, web and mobile ecosystems.
• Experience working across complex product, platform and delivery environments.

Responsibilities

• Own the architecture direction for the Customer and Digital technology domains.
• Develop target states, domain roadmaps and strategic technology guidance.
• Shape the evolution of customer experience platforms, digital channels and enabling capabilities.
• Influence technology investment, platform decisions and strategic priorities.
• Provide clear architectural direction to support digital product and service delivery.
• Identify opportunities for simplification, consistency, standardisation and reuse.
• Guide technology standards and architecture practices across the domains.
• Partner with product managers, delivery leaders, solution architects and technology teams.
• Align immediate delivery decisions with long-term strategic outcomes.
• Manage cross-domain dependencies, technology risks and strategic opportunities.

Skills

Enterprise architecture

Solution architecture

Technology architecture

Stakeholder engagement

Systems thinking

Communication

Leadership

Education

Bachelor’s degree in a technical field

Tools

TOGAF

Cloud platforms

Job description

• Shape the future of NZTA’s customer and digital technology landscape
• Influence the platforms and capabilities behind customer-facing services
• Set strategic architecture direction while enabling delivery at pace

Te Whiwhinga mahi | The opportunity

Digital services play a critical role in how NZTA | Waka Kotahi connects with customers, delivers services and shares information with New Zealanders.

In This Role, You Will

• Own the architecture direction for the Customer and Digital technology domains
• Develop target states, domain roadmaps and strategic technology guidance
• Shape the evolution of customer experience platforms, digital channels and enabling capabilities
• Influence technology investment, platform decisions and strategic priorities
• Provide clear architectural direction to support digital product and service delivery
• Identify opportunities for simplification, consistency, standardisation and reuse
• Guide technology standards and architecture practices across the domains
• Partner with product managers, delivery leaders, solution architects and technology teams
• Align immediate delivery decisions with long-term strategic outcomes
• Manage cross-domain dependencies, technology risks and strategic opportunities

This role sits at the intersection of customer outcomes, digital enablement and enterprise technology strategy. Rather than designing individual solutions, you will establish the strategic technology direction and architectural framework that enable modern, consistent and customer-centred digital experiences.

Success will come from balancing innovation, customer needs and delivery priorities with long-term sustainability and enterprise alignment.

You can find out more about the role in the Position Description.

Ko koe tēnei | About you

You will be an experienced architecture leader who combines strong technology expertise with a clear understanding of customer outcomes and digital service delivery.

To Be Successful In This Role, You Will Bring

• Significant experience in enterprise, solution or technology architecture
• Experience developing technology strategies, target states and architecture roadmaps
• Strong knowledge of customer engagement platforms, digital services, web and mobile ecosystems, integration patterns and enabling technologies
• Experience working across complex product, platform and delivery environments
• Strong stakeholder engagement and influencing skills
• The ability to balance long-term strategic direction with practical delivery needs
• Experience identifying opportunities for simplification, standardisation and platform reuse
• Strong systems thinking, analysis and problem-solving capabilities
• The ability to translate complex technology concepts into clear, actionable guidance
• Excellent communication, collaboration and relationship-building skills

You will be comfortable working across organisational and technology boundaries, navigating competing priorities and providing clear direction where there is complexity or uncertainty.

You will also demonstrate knowledge of, or a willingness to develop an understanding of, Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to develop an appreciation of, Te Tiriti o Waitangi and its application within the public service.

Mō mātou | About us

The Chief Technology Office (CTO) is a strategic business enabler within NZTA, providing the digital skills, capabilities, platforms and leadership needed to support our operational performance, regulatory responsibilities and future transport vision.

The CTO helps ensure our digital investments, platforms and services align with organisational priorities and deliver value across NZTA. It plays an important role in enabling efficient service delivery, improving customer experience, managing risk and supporting long-term planning.

As part of Te Aukaha | Digital, you'll contribute to improving our services and decision-making and providing modern, fit-for-purpose digital, information and technology solutions for our people, partners and customers.

You’ll be part of an Architecture function that is strengthening its enterprise role, building greater capability to look across NZTA, establish clear direction and enable delivery through stronger standards, patterns and guardrails.

Ka whiwhi koe i te aha | What you will get in return

This is an opportunity to influence the future of how NZTA delivers digital experiences and services to customers across New Zealand.

You will help shape the technology direction for some of NZTA’s most visible digital capabilities, working alongside product, delivery, architecture and technology leaders to ensure digital investments deliver sustainable long-term value.

You Will Also Have The Opportunity To

• Influence enterprise-level technology direction and investment
• Shape platforms and services used by customers across New Zealand
• Work across complex, nationally significant digital environments
• Enable innovation while strengthening architectural consistency
• Collaborate with experienced architecture, product and delivery professionals
• Contribute to meaningful public services and customer outcomes

In Addition, You'll Benefit From

• Flexible working arrangements that support work-life balance
• Five weeks annual leave
• Income Protection and Critical Illness Insurance for permanent employees
• Professional development and career growth opportunities
• A collaborative and inclusive culture committed to delivering meaningful outcomes for New Zealanders

If you are passionate about customer outcomes, digital strategy and architecture leadership, we would love to hear from you.

Rā Katinga | Applications close

15 November 2026

For further information, email: [e-mail]

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.