ENT Clinic Administrator — Flexible, Patient-Focused Coordinator

Te Whatu Ora; Christchurch; On-site; NZD 50,000 - 62,000; Part time

Job summary

Te Whatu Ora Christchurch Hospital seeks a flexible, organised Clinical Administrator to support the ENT Department across outpatient clinics, elective surgery and general admin functions. You will work across reception, bookings, transcription and clinical correspondence, adapting to priorities to ensure timely and compassionate patient care.

The role is mapped to National Band 4/Profile 4A as part of the Administration and Clerical Pay Equity settlement.

Qualifications

• Demonstrated administrative experience and a strong customer service focus.
• Strong organisational, time management and problem-solving abilities.
• High levels of accuracy and attention to detail.
• Confidence using computer systems, maintaining accurate records and learning new applications.
• Ability to manage competing priorities, meet deadlines and work independently.
• Flexible approach across reception, bookings, transcription and other admin functions.
• Ability to build positive working relationships and contribute effectively as part of a team.
• Commitment to patient privacy, confidentiality and culturally responsive service.

Responsibilities

• Provide flexible administrative support across the ENT Department, responding to changing service needs and priorities.
• Manage reception, patient enquiries and arrivals, providing a welcoming and professional experience for patients and whānau.
• Coordinate outpatient appointments, elective surgery bookings and surgical waitlists, maintaining accurate patient information and records.
• Support effective clinic and surgical list utilisation, identifying discrepancies, delays and issues requiring escalation.
• Communicate appointment changes, cancellations and arrangements clearly and promptly.
• Prepare dictated clinical letters and correspondence accurately within agreed timeframes.

Skills

Admin exp

Customer service

Organisational skills

Accuracy

Computer proficiency

Prioritisation

Teamwork

Privacy & confidentiality

Job description

Te Whatu Ora Christchurch Hospital seeks a flexible, organised Clinical Administrator to support the ENT Department across outpatient clinics, elective surgery and general admin functions. You will work across reception, bookings, transcription and clinical correspondence, adapting to priorities to ensure timely and compassionate patient care.

The role is mapped to National Band 4/Profile 4A as part of the Administration and Clerical Pay Equity settlement.