Energy Support Specialist — Learn, Solve, Thrive

Meridian Energy; Linwood-Central-Heathcote Community; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

An attractive and competitive salary

Enhanced leave provisions

Enhanced KiwiSaver contributions

Learning and development opportunities

Wellbeing programme

Employee discounts on Meridian power

Work-from-home setup $400

Job summary

Meridian Energy is seeking an Energy Specialist in Christchurch to support customers through a wide range of questions. You’ll own the journey from first contact to resolution, across phone, chat and email, building knowledge to tailor support and add value through our products and services.

The role focuses on handling more complex customer needs, with a clear path to grow capability, learn, and thrive in a dynamic environment.

Responsibilities

• Own the customer journey from first contact through to resolution across phone, chat and email.
• Keep product and industry knowledge up to date to tailor support and spot value opportunities.
• Handle a broad range of inquiries, investigate, problem-solve, and apply good judgement.

Job description

Meridian Energy is seeking an Energy Specialist in Christchurch to support customers through a wide range of questions. You’ll own the journey from first contact to resolution, across phone, chat and email, building knowledge to tailor support and add value through our products and services.

The role focuses on handling more complex customer needs, with a clear path to grow capability, learn, and thrive in a dynamic environment.