Senior DevOps Engineer (ServiceNow)

Kāinga Ora - Homes and Communities; Wellington; On-site; NZD 150,000 - 190,000; Full time

Benefits offered by this job

Five weeks left

Flexible working arrangements

Career development opportunities

Insurance package

Job summary

Kāinga Ora - Homes and Communities seeks a Senior Platform DevOps Engineer to lead reliability and automation across our enterprise tooling platforms. You will champion DevOps practices, drive platform upgrades, and mentor engineers to deliver secure, scalable services that support technology delivery across the organisation.

Working with ServiceNow, Jira, and Confluence, you will design, build, and improve solutions that boost operational efficiency and service delivery, while collaborating

Qualifications

• Experience supporting and operating enterprise technology platforms with focus on reliability and continuous improvement.
• Proven track record leading complex engineering initiatives, including platform upgrades and lifecycle management.
• Strong IT service management knowledge and risk management practices.

Responsibilities

• Design, build, and enhance enterprise tooling platforms that support technology delivery and service operations.
• Champion DevOps practices, drive automation, and contribute to platform evolution.
• Provide technical leadership, mentor engineers, and promote engineering standards for reliable, high-performing solutions.
• Collaborate with stakeholders across Technology and the wider business to deliver strategic initiatives.

Skills

Service reliability

Operational excellence

Engineering leadership

Incident resolution

Stakeholder engagement

Automation & DevOps

Tools

ServiceNow

Jira

Confluence

Job description

• Solve complex technical challenges and influence engineering direction
• Enable business success through robust and modern platform capabilities
• Permanent role, 5 weeks leave + a suite of benefits

Te whiwhinga mahi - Our opportunity

Kāinga Ora is seeking a Senior Platform DevOps Engineer to join our Enterprise Digital Tooling Platform team.

In this role, you will be responsible for the engineering, automation, reliability, and continuous improvement of enterprise tooling platforms that support technology delivery and service operations across the organisation. You will play a key role in ensuring our platforms are secure, resilient, scalable, and aligned with business needs.

Working across platforms including ServiceNow, Jira, and Confluence, you will design, build, and enhance solutions that improve operational efficiency, strengthen service delivery, and simplify how teams work. You will champion DevOps practices, drive automation, and contribute to the ongoing evolution of our platform capabilities.

As a senior member of the team, you will provide technical leadership, mentor engineers, and promote engineering standards that support the delivery of reliable, high-performing, and supportable solutions.

Working closely with stakeholders across Technology and the wider business, you will support the delivery of strategic initiatives while ensuring platform services remain stable, secure, and fit for purpose. You will be instrumental in creating sustainable solutions that improve service quality, reduce operational overhead, and deliver long-term business value.

Ngā Pūmanawatanga Ōu - What You Will Bring

We are looking for an experienced and influential professional who thrives in complex enterprise environments and is passionate about delivering reliable, secure, and high-performing technology platforms.

Here’s What You Will Bring To The Role

• Experience supporting and operating enterprise technology platforms, with a strong focus on service reliability, operational excellence, and continuous improvement
• Demonstrated success leading complex engineering initiatives, including platform upgrades, technology lifecycle management, and the resolution of incidents and problems within production environments
• Strong understanding of IT service management principles, operational processes, risk management practices, and the disciplines required to maintain secure, stable, and resilient services
• Proven ability to provide technical leadership, mentor and develop engineers, influence technical outcomes, and make sound decisions in fast-paced and high-pressure situations
• Excellent communication, stakeholder engagement, and problem-solving skills, with the ability to collaborate across technical and business teams
• Able to balance operational stability, service improvement initiatives, and delivery commitments while managing competing priorities in complex enterprise environments.

This role is ideal for a senior technology professional who combines deep technical expertise with strong leadership capability and a commitment to driving operational excellence and continuous improvement.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō tātou uara - Our values

Our Values Were Developed By Us, For Us. They Unite Us As An Organisation And Guide How We Work Every Day. Our Values Are

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Tūhono mai - Join us

Applications close Sunday 13th September at 11:55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

If you don’t tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don’t hesitate, as we may review applications as they are received and reserve the right to close advertising early.