Dynamics 365 Finance Functional Consultant — Drive Impact

Datacom; Christchurch; On-site; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (DP

Ongoing learning and certifications

Job summary

Datacom is seeking a Functional Consultant to join our Dynamics 365 support team in New Zealand. You will provide day-to-day functional support for D365 Finance, resolve incidents, and contribute to minor enhancements, while aligning with ITSM processes and service levels.

You will work with customers and technical teams to translate business needs into practical solutions and help grow our client relationships through clear communication and reliable delivery.

Qualifications

• Experience supporting Dynamics 365 Finance (or Dynamics AX) in a functional consultant or application support role.
• Solid knowledge of core finance functionality: general ledger, accounts payable, accounts receivable, banking, fixed assets, financial reporting.
• Working knowledge of ITSM processes (incidents, problems, changes, requests) and using a service management tool.
• Strong analytical and problem-solving skills; ability to translate business needs into practical solutions.
• Strong verbal and written communication; ability to provide clear documentation and customer updates.

Responsibilities

• Provide functional support for Dynamics 365 Finance; investigate and resolve incidents, problems and service requests within SLAs.
• Support and troubleshoot ISV solutions (e.g., ExFlow) and related workflows.
• Perform general support tasks: user queries, security access, data fixes, configuration changes, month-end/period-end support.
• Identify and deliver continuous improvements and minor enhancements to improve performance and user experience.
• Promote ITSM best practices across incident, problem, change, request and knowledge management; keep tickets well documented.

Skills

Dynamics 365 Finance

Finance fundamentals

ITSM processes

Analytical thinking

Communication skills

Stakeholder engagement

Education

Bachelor's degree in Business/IT/Accounting/Finance

Tools

Azure DevOps

Lifecycle Services (LCS)

Power Platform admin tools

Job description

Datacom is seeking a Functional Consultant to join our Dynamics 365 support team in New Zealand. You will provide day-to-day functional support for D365 Finance, resolve incidents, and contribute to minor enhancements, while aligning with ITSM processes and service levels.

You will work with customers and technical teams to translate business needs into practical solutions and help grow our client relationships through clear communication and reliable delivery.