Dynamics 365 Finance Consultant — Impact & Growth

Datacom Connect; Christchurch; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave

Learning and development

Employee discounts

Wellbeing support

Job summary

Datacom is seeking a Functional Consultant to join its Dynamics 365 support team in New Zealand. You will provide day-to-day functional support for D365 Finance, resolve incidents, and contribute to minor enhancements within ITSM processes.

You will work with customers, technical teams and Datacom colleagues to diagnose issues, translate business needs into practical solutions, and build strong customer relationships while delivering reliable outcomes.

Qualifications

• Experience supporting Dynamics 365 Finance (or Dynamics AX) in a functional consultant or application support role.
• Sound knowledge of core finance functionality such as general ledger, accounts payable, accounts receivable, banking, fixed assets and financial reporting.
• Working knowledge of ITSM processes (e.g. incident, problem, change and request management) and experience using a service management tool.
• Strong analytical and problem-solving skills, with the ability to diagnose issues and translate business needs into practical solutions.
• Strong verbal and written communication skills, including clear documentation and customer updates.
• The ability to engage confidently with end users, technical teams and stakeholders at all levels and build productive customer relationships.

Responsibilities

• Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within agreed SLAs.
• Support and troubleshoot ISV solutions, including ExFlow invoice processing and approval workflows.
• Perform general support functions such as user queries, security and access requests, data fixes, configuration changes and month-end and period-end support.
• Identify, scope and deliver continuous improvements and minor enhancements that improve system performance and user experience.
• Follow and promote ITSM best practice across incident, problem, change, request and knowledge management, keeping tickets and documentation accurate and up to date.
• Work with customers, technical teams and Datacom colleagues to analyse issues, translate business needs into practical solutions and support testing and release activities.
• Build strong customer relationships, communicate clearly on progress and root cause, and identify opportunities for additional services where appropriate.

Skills

Dynamics 365 Finance

General ledger

Accounts payable

Accounts receivable

ITSM processes

Analytical skills

Communication skills

Stakeholder engagement

Education

Bachelor’s degree in Business, IT, Accounting or Finance

Microsoft Dynamics 365 certifications

Job description

Datacom is seeking a Functional Consultant to join its Dynamics 365 support team in New Zealand. You will provide day-to-day functional support for D365 Finance, resolve incidents, and contribute to minor enhancements within ITSM processes.

You will work with customers, technical teams and Datacom colleagues to diagnose issues, translate business needs into practical solutions, and build strong customer relationships while delivering reliable outcomes.