D365 Finance Functional Consultant - Growth & Impact

Datacom; Auckland; On-site; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (EA

Ongoing learning and certifications

Career development opportunities

Employee discounts

Job summary

Datacom is seeking a Functional Consultant to join our Dynamics 365 support team in Auckland. You will deliver day-to-day functional support for D365 Finance, resolve incidents, and contribute to continuous improvements within ITSM processes.

You will engage with customers, technical teams, and Datacom colleagues to translate business needs into practical solutions and support testing and release activities. Strong communication and stakeholder skills are essential.

Qualifications

• Experience supporting Dynamics 365 Finance (or Dynamics AX) in a functional consultant or application support role.
• General ledger, accounts payable/receivable, banking, fixed assets, and financial reporting understanding.
• Working knowledge of ITSM processes (incident, problem, change, request) and service management tools.
• Strong communication and stakeholder management skills with ability to translate business needs into practical solutions.
• Experience with Azure DevOps, LCS, or Power Platform admin tools is a plus.

Responsibilities

• Provide functional support for Dynamics 365 Finance, troubleshooting incidents and service requests within SLAs.
• Support and troubleshoot ISV solutions like ExFlow and related workflows.
• Handle standard support tasks: user queries, security, data fixes, and month-/period-end activities.
• Identify and deliver minor enhancements to improve performance and user experience.
• Promote ITSM best practices and maintain accurate tickets and documentation.

Skills

Dynamics 365 Finance

Functional consulting

Analytical thinking

Clear communication

Stakeholder management

Education

Bachelor's degree

Tools

ITSM tools

Azure DevOps

Lifecycle Services (LCS)

Power Platform admin tools

ExFlow

Job description

Datacom is seeking a Functional Consultant to join our Dynamics 365 support team in Auckland. You will deliver day-to-day functional support for D365 Finance, resolve incidents, and contribute to continuous improvements within ITSM processes.

You will engage with customers, technical teams, and Datacom colleagues to translate business needs into practical solutions and support testing and release activities. Strong communication and stakeholder skills are essential.