Dynamic Site-Based Customer Service Specialist

CSR; Auckland; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Exclusive discounts and offers

Employee assistance program

Career development opportunities

Job summary

CSR is seeking a dynamic and driven Customer Service Officer to join our Penrose site. You will be at the heart of the customer experience, solving problems and delivering excellence across multiple brands.

Key duties include handling orders, supporting customers via phone, email and system channels, and coordinating with logistics to ensure timely deliveries. We value teamwork, initiative, and a proactive approach to continuous improvement.

Qualifications

• Minimum 2 years' experience in a customer service role.
• Professional, customer-first mindset with strong communication skills.
• Comfort handling complex queries and multiple systems.
• Experience with SAP, CRM platforms, and order management processes (advantageous).
• Strong collaboration across sales, operations, and logistics.

Responsibilities

• Deliver exceptional customer service via phone, email, and system channels.
• Process customer orders accurately and efficiently (moderate–high complexity).
• Provide product, technical, and sales support across multiple brands.
• Proactively manage stock availability, lead times, and order fulfilment issues.
• Liaise with logistics to coordinate timely and cost-effective deliveries.
• Keep customers informed on order status, delays, and solutions.
• Investigate and resolve customer enquiries, complaints, and returns.
• Maintain accurate data and reporting within SAP/CRM systems.
• Collaborate with sales, operations, and dispatch teams to deliver outcomes.
• Contribute to continuous improvement initiatives and process enhancements.

Skills

Communication

Written & Verbal

Complex Query Handling

SAP

CRM platforms

Order management

Team collaboration

Continuous improvement

Customer-first mindset

Tools

SAP

CRM systems

Job description

CSR is seeking a dynamic and driven Customer Service Officer to join our Penrose site. You will be at the heart of the customer experience, solving problems and delivering excellence across multiple brands.

Key duties include handling orders, supporting customers via phone, email and system channels, and coordinating with logistics to ensure timely deliveries. We value teamwork, initiative, and a proactive approach to continuous improvement.