Duty Manager – Night (Night Manager)

Accor; Queenstown; On-site; NZD 43,000 - 50,000; Full time

Benefits offered by this job

Staff meals

Uniforms provided

Staff accommodation

Accor Academy

Heartist Benefits

Refer-a-friend bonus

Parental Leave scheme

Employee Assistance Program

Job summary

Novotel Queenstown Lakeside in Queenstown, NZ, is seeking an experienced Night Manager to lead overnight operations. Reporting to Front Office, you will head the Front Office team and coordinate with Housekeeping, F&B and Engineering to ensure safety, security and guest satisfaction.

The role is full-time with a rotating roster, including weekends and public holidays. The ideal candidate has 3+ years in Front Office, solid leadership skills, and familiarity with Opera PMS.

Qualifications

• Minimum 3 years' experience in hotel Front Office operations within a hotel.
• Experience supervising or leading a Front Office or hotel operations team.
• Knowledge of Night Audit procedures, revenue reconciliation and hotel operations.
• Experience using Opera PMS or a similar property management system will be advantageous.
• Excellent communication, leadership and problem-solving skills.
• Ability to work independently and make sound operational decisions during overnight shifts.

Responsibilities

• Manage the overall hotel operation during overnight shifts.
• Lead and supervise the overnight Front Office team.
• Act as Manager on Duty and primary escalation point.
• Coordinate hotel departments to ensure efficient overnight operations.
• Complete the Night Audit and financial reconciliations.
• Monitor room inventory, occupancy and revenue opportunities.
• Resolve complex guest concerns and service recovery matters.
• Prepare daily operational and financial reports.
• Lead emergency responses and ensure compliance with health and safety procedures.
• Coach and support team members while maintaining Accor brand standards.

Skills

Front Office operations

Night audit

People leadership

Communication

Independent decision making

Tools

Opera PMS

Job description

Company DescriptionLocated on the shores of Lake Wakatipu, Novotel Queenstown Lakeside is a 4-star Accor hotel offering exceptional accommodation and service in the heart of Queenstown. We pride ourselves on delivering memorable guest experiences while fostering a positive and supportive workplace for our team.

Company DescriptionLocated on the shores of Lake Wakatipu, Novotel Queenstown Lakeside is a 4-star Accor hotel offering exceptional accommodation and service in the heart of Queenstown. We pride ourselves on delivering memorable guest experiences while fostering a positive and supportive workplace for our team. We are seeking an experienced Duty Manager – Night (Night Manager) to lead hotel operations during the overnight shift.

Job Description

Reporting to the Front Office Manager, you will be responsible for the overall operation of the hotel overnight and will act as the senior Manager on Duty in the absence of Executive Management. You will lead the Front Office team while coordinating overnight operations across Housekeeping, Food & Beverage and Engineering to ensure the safety, security and satisfaction of our guests. This is a full-time position based on a rotating roster, including weekends and public holidays.

Key Responsibilities

• Manage the overall hotel operation during overnight shifts.
• Lead and supervise the overnight Front Office team.
• Act as Manager on Duty and primary escalation point.
• Coordinate hotel departments to ensure efficient overnight operations.
• Complete the Night Audit and financial reconciliations.
• Monitor room inventory, occupancy and revenue opportunities.
• Resolve complex guest concerns and service recovery matters.
• Prepare daily operational and financial reports.
• Lead emergency responses and ensure compliance with health and safety procedures.
• Coach and support team members while maintaining Accor brand standards.

Qualifications

To be successful you will have:

• Minimum 3 years' experience in hotel Front Office operations within a hotel.
• Previous experience supervising or leading a Front Office or hotel operations team.
• Knowledge of Night Audit procedures, revenue reconciliation and hotel operations.
• Experience using Opera PMS or a similar property management system will be advantageous.
• Excellent communication, leadership and problem-solving skills.
• Ability to work independently and make sound operational decisions during overnight shifts.

Additional Information

• Staff meals provided while on shift
• Uniforms provided, washed and laundered daily.
• Staff Accommodation available
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Full time 30 hours per week.
• Pay Rate - NZD $32.59 per hour

Place of employment is Novotel Queenstown Lakeside

6 Earl St Queenstown

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.