Duty Manager (Front Office)

Ennismore; Auckland; Hybrid; NZD 67.000 - 77.000; Vollzeit

Benefits dieser Stelle

Staff meal provided per shift

Dry-cleaning of uniform

International accommodation and retail

Family & Friends Hotel Discounts

Annual reward of a free night’s stay

Zusammenfassung

SO/ Auckland, located in Auckland CBD, seeks a Duty Manager to oversee daily Front Office operations, ensure guest experiences, and lead hotel departments during shifts.

The role requires a minimum 3 years' luxury hotel experience, Opera PMS knowledge, NZ Manager's Certificate, strong communication, and the ability to work weekends and public holidays.

Qualifikationen

• Minimum 3 years' experience in a luxury hotel environment.
• Strong knowledge of front office operations and guest services.
• Experience with Opera PMS/Opera Cloud systems.
• Formal hospitality qualification and NZ recognition preferred.
• Excellent communication and leadership abilities.
• Flexibility to work weekends and public holidays.

Aufgaben

• Oversee day-to-day Front Office operations and support the Room Division Manager.
• Deliver exceptional guest service and coordinate hotel operations with teams.
• Analyse guest feedback and drive actions to elevate service levels.
• Maintain guest records and VIP status in the system per hotel policy.
• Ensure safety, security and compliant financial procedures.
• Adapt to weekend/public holiday scheduling in a luxury setting.

Kenntnisse

Front Office Ops

Leadership

Guest Services

Emergency Management

Opera PMS/Cloud

Communication

Ausbildung

Bachelor Degree in Hospitality Management

NZ qualification or international equivalent

Tools

Opera PMS/Opera Cloud

Jobbeschreibung

SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury.SO/ Auckland is located in the heart of Auckland's CBD.With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row. This is a Full-Time (40 Hours per Week) Role as a Duty Manager (Front Office).

As the Manager on Duty, you will be responsible for overseeing the day-to-day operation of the hotel, ensuring exceptional guest experiences, maintaining compliance with all regulatory requirements, leading operational departments during your shift, and responding to emergency and escalated situations as required.

Job Description

• Managing day to day operations of the Front Office department and help the Room DivisionManager to run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required.

Qualifications

• Minimum of 3 years' relevant experience within a luxury hotel environment New Zealand and/or internationally; or
• Bachelor Degree in Hospitality Management, Hotel Management, Tourism Management, Business Management, or a related discipline (New Zealand qualification or recognised international equivalent).
• Strong understanding of hotel operations, including front office, guest services, reservations, housekeeping coordination, food and beverage operations, and emergency management procedures.
• Advanced working knowledge of Opera PMS/Opera Cloud and associated hospitality systems.
• Current New Zealand Manager's Certificate (or willingness to obtain upon commencement.)
• Current New Zealand First Aid Certificate (Level 1 or higher) or willingness to obtain upon commencement.
• Current FullDrivers Licence.
• Exceptional verbal and written communication skills, with the ability to effectively engage with guests, team members andcontractors.
• Proven ability to lead, coach, and support teams while maintaining luxury service standards and resolvingissues in a fast-paced environment.
• Highly organised with strong attention to detail, commercial awareness, problem-solving capability, and a genuine passion for luxury hospitality and guest experience excellence.

Additional Information

SO/ BENEFITS

• Staff meal provided per shift
• Dry-cleaning of uniform
• International accommodation and retail discounts across varying Accor & Ennismore hotels andproperties
• Family & Friends Hotel Discounts
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• This is a Full Time permanent role – 40 hours guaranteed per week.
• Annual salary of $66,560.

Our Commitment to Diversity & Inclusion:

Weare an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.