Duty Manager - Event Cinemas Westgate

EVT Limited; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

EVT Limited is seeking a Duty Manager in Auckland to oversee each shift and manage the site when the Cinema Manager/Assistant Manager is absent. You will supervise staff, handle cash, and ensure excellent customer service.

Key duties include maintaining cash procedures, resolving conflicts, and coordinating with the Cinema Manager to deliver consistent experiences for patrons and communities.

Qualifications

• Mandatory: NCEA Level 1 Mathematics or equivalent
• Mandatory: People management skills
• Mandatory: Cash Handling
• Mandatory: Good Communication
• Mandatory: Leadership Skills
• Mandatory: Customer focused
• Mandatory: Ability to multi-task
• Mandatory: Be responsible and dependable
• Mandatory: Honest
• Mandatory: Team Player

Responsibilities

• Oversee management of each shift and manage the site in the absence of the Cinema Manager/Assistant Manager.
• Maintain cash handling procedures and ensure cash is balanced.
• Supervise staff performance and conduct.
• Ensure high standard of service to patrons at all times.
• Coordinate with Cinema Manager and other team members.

Skills

People management

Cash handling

Communication

Leadership

Customer focus

Multitasking

Dependability

Honesty

Team player

Education

NCEA Level 1 Mathematics

Job description

Duty Manager

Our Vision: Leaders in creating experiences that escape the ordinary.
Our Purpose: is to make the day better for ourselves, each other, our group, customers and communities. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Grow Revenue Above Market
• Maximise Assets
• Business Transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Purpose:
To oversee management of each shift and to manage the site in the absence of a Cinema Manager Assistant Manager or Operations Standards Manager being on shift.

Authority:
May reprimand staff if required but must refer performance issues or misconduct requiring more serious disciplinary action to the Cinema Manager. May warn and evict theatre patrons if necessary.

Your team:
This role reports to: Cinema Manager

What you need:
Mandatory:

• NCEA Level 1 Mathematics or equivalent
• People management skills
• Cash Handling
• Good Communication
• Leadership Skills
• Customer focused
• Ability to multi-task
• Be responsible and dependable
• Honest
• Team Player

Preferred:

• Work experience in a customer service orientated business
• Liquor Licence
• First Aid Certificate
• Completed year 12

Key Relationships

• Cinema Manager
• Duty Managers’
• Supervisors’
• Other Cinema Sales Attendants’
• Other Cinema teams
• Customers and Clients

Staff management

• Staff are allocated areas of responsibility (such as POS or floor duties) at the commencement of each shift.
• Employees who are late for work and who have not advised a reason for their lateness or absence are contacted to determine a reason for the lateness/absence.
• Employee enquiries are responded to as necessary.
• Conflicts between employees and patrons or between employees themselves are resolved as quickly as possible.
• A high standard of service is provided to patrons at all times.

Staff training

• All Supervisors are adequately trained and are provided with assistance to train Cinema Sales Attendants.

Financial

• The safe and petty cash are counted at the commencement of each shift.
• Cash floats are prepared and issued to Supervisors with keys, vouchers and phone cards at the start of each shift.
• “Pay-ins” are counted when received, recorded and banked.
• Monies balance accurately at the end of each shift, or there is an adequate explanation for a negative or positive variance.
• Money is banked nightly and reported to the Banking Clerk at head office.
• Monies balance accurately at the end of each week. Or there is an adequate explanation for a negative or positive variance.
• At the end of each week, vouchers are counted, and petty cash and cheques recorded
• Money from Time Out is accurately counted, bagged and banked each week.

Marketing / Public Relations

• Proposals for marketing displays/events are completed and forwarded to Support Centre for approval and once approved are arranged within the marketing budget.
• Requests for movie tickets for fundraisers are responded to promptly and appropriately.

Safety and health of patrons and staff

• Employees are made aware of existing hazards at commencement of employment and of any new hazards as they occur.
• There is full and conscientious participation in all evacuation drills.
• Employees do nothing that will cause or result in injury to themselves or other persons.

Stock take

• All stock is counted and recorded weekly and all variances are explained.
• Data from packing slips is entered into the computer.

Security

• Patrons who have misbehaved and who have not responded to warnings are either escorted directly from the premises or security is called to escort the patrons from the premises
• The premises are secured at the end of each night’s screenings.

Technical

• Ensure all sessions are screened in accordance with daily schedules.
• When a technical breakdown occurs the fault is isolated and repaired as quickly as possible and required team members are notified. Technical assistance may be called as needed.
• Ensure correct recording of materials when advertisements, trailers & feature films arrive.
• Execute the TMS programming of all ads, trailers & features in accordance with required standards and schedules when required.