Distribution Operations Specialist

Generate KiwiSaver Scheme; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Bonus paid twice a year

KiwiSaver contribution

Health insurance

Employee Assistance Program (EAP)

Gym membership discounts

Study assistance and training

Job summary

Generate KiwiSaver Scheme is seeking a Distribution Operations Specialist in Auckland. You will coordinate projects, drive operational improvements and provide strategic support across Distribution to improve adviser and member outcomes.

You will assist the Distribution Operations Manager with delivery of priorities through project coordination, reporting, and technology enablement, including AI adoption and cross-functional initiatives.

Qualifications

• Tertiary qualification in business or related discipline (or equivalent experience).
• 3–4 years' experience in a project coordination, operations or business support role.
• Experience coordinating projects, managing competing priorities and delivering outcomes to agreed timelines.
• Strong Microsoft Office skills, particularly Excel, with the ability to quickly learn new systems.
• Excellent organisational, communication and stakeholder management skills.
• Experience in financial services or KiwiSaver would be an advantage.

Responsibilities

• Lead and coordinate projects and strategic initiatives that support Distribution's priorities across the business.
• Keep projects running smoothly by managing plans, timelines, risks, actions and stakeholder communications.
• Partner with leaders and cross-functional teams to deliver operational improvements, product launches and other key business initiatives.
• Develop reporting, dashboards and insights that support performance, informed decision-making and continuous improvement.
• Champion the adoption of technology, automation and AI solutions that improve efficiency and enhance the way our teams work.
• Collaborate across Distribution to provide operational support, strengthen cross-functional relationships and ensure successful delivery of business priorities.

Skills

Excel

MS Office

Stakeholder management

Organisational skills

Education

Tertiary qualification in business or related discipline

Job description

About Us

We are a proudly New Zealand-owned, award-winning KiwiSaver and wealth manager. Our mission is to educate and empower our customers to make informed financial decisions and achieve strong long-term performance. With a relentless focus on these goals, we are dedicated to growing Kiwis' wealth and helping them attain better financial outcomes in retirement.

At our core, we are a purpose-driven business, caring deeply about making a difference. Our passionate team plays a crucial role in bringing our mission to life. We foster a culture of idea-sharing and empowerment, encouraging our people to lead initiatives that positively impact our business, community, and members.

About The Role

As the Distribution Operations Specialist, you will provide project coordination, operational improvement and strategic execution support across Distribution, enabling leaders and frontline teams to focus on adviser, partner and member outcomes.

Additionally, you will support the Distribution Operations Manager in the successful delivery of Distribution priorities through project coordination, operational excellence, reporting, technology enablement, AI adoption and cross-functional business initiatives.

Your day-to-day will look something like this:

• Lead and coordinate projects and strategic initiatives that support Distribution's priorities across the business.
• Keep projects running smoothly by managing plans, timelines, risks, actions and stakeholder communications.
• Partner with leaders and cross-functional teams to deliver operational improvements, product launches and other key business initiatives.
• Develop reporting, dashboards and insights that support performance, informed decision-making and continuous improvement.
• Champion the adoption of technology, automation and AI solutions that improve efficiency and enhance the way our teams work.
• Collaborate across Distribution to provide operational support, strengthen cross-functional relationships and ensure successful delivery of business priorities.

About You

You're a proactive, organised and solutions-oriented individual who enjoys working across teams to deliver meaningful outcomes. You build trusted relationships, communicate effectively with a wide range of stakeholders and take pride in keeping projects on track. You're always looking for ways to improve processes and embrace technology, automation and AI to help teams work smarter.

The skills and experience that will help you succeed:

• A relevant tertiary qualification in business or a related discipline (or equivalent experience).
• 3–4 years' experience in a project coordination, operations or business support role.
• Experience coordinating projects, managing competing priorities and delivering outcomes to agreed timelines.
• Strong Microsoft Office skills, particularly Excel, with the ability to quickly learn new systems.
• Excellent organisational, communication and stakeholder management skills.
• A proactive, continuous improvement mindset with strong problem-solving ability.
• Confidence using technology, automation and AI tools to improve business processes and ways of working.
• Experience in financial services or KiwiSaver would be an advantage.

Why This is The Place for You

Our culture is what sets us apart. We set ourselves high standards, ensuring our work environment is one where people thrive and also have fun. We invest significantly in the well-being of our people and are intentional about celebrating wins.

• We offer a hybrid model that empowers you to balance work and home life seamlessly.
• Competitive base salary + bonus package paid twice a year, additional KiwiSaver contribution, corporate benefits, and more!
• Wellbeing benefits including health insurance, Employee Assistance Program (EAP), and discounted gym membership.
• Thorough induction, study assistance, and ongoing training & support.
• Proactive Health & Wellbeing Committee that organises a full calendar of events and initiatives that support Social Connection, Community, and Mental Health.
• Comfortable and central Auckland CBD office location.

Next Steps

Are you a strategic thinker with a passion for driving growth and building lasting relationships? If you answer yes, this role is for you. We look forward to meeting you!

Applicants for this position should hold a valid visa to work full-time in NZ.