Dispatch Floor Lead - Fast-Paced Warehouse

Mighty Ape; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Book allowance

Free snacks & breakfast

Health insurance

Volunteer day & recognition

Free parking on-site

Job summary

Mighty Ape is seeking a Dispatch Team Leader to oversee outbound warehouse operations and run the shift day to day, ensuring orders are picked, fulfilled, packed, scanned, and loaded accurately before cut-off.

Reporting to the Dispatch Manager, you will lead on the floor with a people-first mindset, allocate daily work, coach team members, monitor performance, and uphold Mighty Ape's safety and quality standards.

Qualifications

• Experience supervising, leading, or coordinating teams in a high-volume warehouse/logistics environment.
• Strong shift management skills to reallocate resources to meet cut-off times.
• Excellent communication with a coaching approach to team performance.
• High attention to quality standards, packing accuracy, and order accuracy.
• Commitment to health and safety standards on the warehouse floor.

Responsibilities

• Lead shift execution by allocating team members across picking, fulfilling, packing, scanning, and loading based on daily priorities.
• Monitor performance against benchmarks, provide in-the-moment coaching, and conduct regular 1:1 conversations.
• Maintain SOP compliance and keep work areas tidy to catch mis-picks or mis-ships early.
• Coordinate carrier collections by overseeing scanning, loading, and on-time release of courier vehicles.
• Drive floor safety and continuous improvement by reinforcing Be Safe policies and identifying workflow efficiencies.

Skills

Team leadership

Shift management

Communication

Attention to detail

Health and safety

Tools

Warehouse Management Systems

Automated dispatch processes

Machine training

Job description

Mighty Ape is seeking a Dispatch Team Leader to oversee outbound warehouse operations and run the shift day to day, ensuring orders are picked, fulfilled, packed, scanned, and loaded accurately before cut-off.

Reporting to the Dispatch Manager, you will lead on the floor with a people-first mindset, allocate daily work, coach team members, monitor performance, and uphold Mighty Ape's safety and quality standards.