Director of Programme Innovation & Quality

Niche Recruitment; Auckland; On-site; NZD 180,000 - 260,000; Full time

Job summary

Ronald McDonald House New Zealand is seeking a senior executive to lead the ongoing development and quality of its programme model, ensuring the Model of Care remains contemporary, culturally responsive and grounded in evidence. You will shape national standards, guide service models, and translate whānau insights into practical frontline delivery.

Reporting to the CEO and serving on the Executive Leadership Team, you will drive quality assurance, equity and collaboration with health partners,

Qualifications

• Significant senior leadership experience in programme development, service design, quality, health, community services or related field.
• Proven ability to develop programme models, frameworks or services in dynamic health or not-for-profit contexts.
• Strong understanding of Model of Care, quality systems, evaluation, assurance and continuous improvement.
• Experience building programme frameworks, standards and service models across complex environments.
• Exceptional stakeholder engagement and influencing capability across health, government and community sectors.
• Collaborative, values-led leadership with commitment to equity, inclusion and culturally responsive practice.

Responsibilities

• Lead the ongoing development and evolution of the organisation's Model of Care, programmes and future service models.
• Establish national programme standards, quality frameworks and assurance approaches.
• Lead development of programme standards and quality assurance for safe, high-quality frontline delivery.
• Use evidence, evaluation and whānau insight to drive programme improvement and innovation.
• Ensure equity and cultural responsiveness are embedded across programme design and future service development.
• Build strategic relationships across health, community and government sectors as a member of the Executive Leadership Team.

Skills

Senior leadership

Programme development

Service design

Quality frameworks

Equity and inclusion

Stakeholder engagement

Whānau insight

Job description

Ronald McDonald House New Zealand is seeking a senior executive to lead the ongoing development and quality of its programme model, ensuring the Model of Care remains contemporary, culturally responsive and grounded in evidence. You will shape national standards, guide service models, and translate whānau insights into practical frontline delivery.

Reporting to the CEO and serving on the Executive Leadership Team, you will drive quality assurance, equity and collaboration with health partners,