Digital Channels Advisor

Waikato Regional Council; Hamilton; On-site; NZD 65,000 - 85,000; Full time

Job summary

Waikato Regional Council is seeking a digital content professional to guide and support stakeholders, create and publish content across digital channels, and collaborate with subject matter experts to ensure accuracy and timeliness.

The role involves monitoring performance of digital channels and implementing improvements to enhance user experiences and accessibility across platforms.

Qualifications

• Experience using website content management systems and HTML
• Understanding of user experience, web accessibility and structuring online content for different audiences
• Customer-centric approach and strong collaboration skills
• Excellent written and verbal communication
• Ability to juggle multiple tasks while delivering accurate, creative work at pace

Responsibilities

• Provide trusted, timely and accurate digital guidance, advice and practical support to internal and external stakeholders
• Create, edit and publish content to Waikato Regional Council's digital channels
• Work with subject matter experts to ensure content is accurate and up to date
• Monitor, measure and analyse digital channel performance and recommend improvements

Skills

Content management

HTML

User experience

Web accessibility

Customer-centric

Education

Diploma in Web Development and Design or similar

2+ years digital communications experience

Job description

Mō te tūranga | About the role

• providing trusted, timely and accurate digital guidance, advice and practical support to internal and external stakeholders
• creating, editing and publishing content to digital channels owned or managed by Waikato Regional Council
• working with subject matter experts to ensure all content is accurate and up to date.
• helping monitor, measure and analyse the performance of digital channels owned or managed by Waikato Regional Council, using insights to recommend improvements.

Mō te tangata | About you

• experience using website content management systems and HTML
• an understanding of user experience, web accessibility and how to structure online content for different audiences and digital platforms
• a customer-centric approach and strong collaboration skills
• excellent written and verbal communication
• ability to juggle multiple tasks while delivering accurate, creative work at pace.

Mō ngā pūkenga | Qualifications and experience

• Diploma in Web Development and Design or a similar qualification.
• At least 2 years’ experience in digital communications, working on websites and other digital channels.

Mō te tīma | About the team

• We’re a passionate, collaborative team looking for someone who shares our love for digital communications and creating great online experiences.
• Together, we manage websites, intranet, and other digital channels that help connect our communities with Waikato Regional Council’s information.

Mō mātou | About us

• We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.
• Our mahi is as diverse as the region we care for and the people who share it. Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.
• Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
• If you’d like to understand more about what we do
• By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better. Together, we’ll create a sustainable future that will make a positive difference to people’s lives.