Digital Capability Advisor - Fixed Term

Tauranga City Council; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Job summary

Tauranga City Council is seeking a Digital Capability Advisor to join the Libraries team on a fixed term basis to support, maintain and improve digital solutions that enable high quality library services for our community.

The role involves coordinating with internal teams and external suppliers, assisting budgeting and planning, delivering web and digital content improvements, and guiding library staff on digital tools and processes.

Qualifications

• Experience delivering or improving digital solutions in library/public sector settings.
• Strong relationship-building with internal and external stakeholders.
• Commitment to customer service and user-friendly digital services.
• Sound problem-solving with a practical, solutions-focused approach.
• Clear communication and ability to influence constructively.
• Good planning, organisation and follow-through.
• Relevant tertiary qualification is beneficial.

Responsibilities

• Keep services running smoothly while supporting planned improvements and projects.
• Collaborate with internal teams and external suppliers to maintain digital services.
• Help manage web projects, system improvements and digital content requirements.
• Contribute to project delivery, planning, budgeting and reporting.
• Provide advice and support to library teams on digital tools, systems and processes.
• Resolve issues and improve day-to-day digital experiences for staff and customers.
• Build strong relationships and influence outcomes across stakeholders.

Skills

Digital solutions experience

Relationship-building

Customer service mindset

Problem solving

Project planning

Communication

Stakeholder management

Web platforms

Education

Tertiary qualification in IT or library/information management

Tools

Web content management platforms

Digital platforms

Job description

Job Description - Digital Capability Advisor - Fixed term

Te Tūranga | About the role

Fixed term parental leave cover | Ideally commencing 16 November 2026 through to early October 2027

We’re looking for a Digital Capability Advisor to join our Libraries team on a fixed term basis while one of our team is on parental leave. This is a varied and relationship-focused role where you’ll help support, maintain and improve the digital solutions that enable our libraries to deliver great services for our community.

You’ll work closely with internal stakeholders across teams in Libraries, Digital Services, Communications as well as external suppliers to keep digital platforms, systems and services running smoothly. You’ll support contribute to budgeting and planning activity, help solve issues as they arise, and play a key role in progressing current digital projects and priorities.

This role would suit someone who enjoys being a connector - someone who can build trust, influence outcomes, maintain productive relationships and bring a calm, practical approach to problem solving.

In this role, you’ll:

• help keep services running smoothly while supporting planned improvements and project work
• work with internal teams and external suppliers to maintain effective digital services
• help manage web projects, system improvements and digital content requirements
• contribute to project delivery, planning, budgeting and reporting
• provide advice and support to library teams on digital tools, systems and processes
• help resolve issues and improve day-to-day digital experiences for staff and customers
• build strong relationships and influence positive outcomes across a range of stakeholders

Ngā Pukenga | What you’ll need to succeed

We’re looking for someone who is confident working with people, systems and digital solutions. You’ll be comfortable managing competing priorities, solving problems and working collaboratively with a mix of technical and non-technical stakeholders.

You’ll bring:

• experience supporting, delivering or improving digital solutions, ideally in a library, customer service, community, technology or public sector environment
• strong relationship-building skills and the ability to work well with internal and external stakeholders
• a genuine commitment to customer service and making things easier for the people using digital services
• sound problem-solving skills and a practical, solutions-focused approach
• confidence working with websites, digital platforms, systems, suppliers and project activity
• the ability to communicate clearly and influence others in a constructive way
• good planning, organisation and follow-through

A relevant tertiary qualification in information technology, library and information management or a related area would be beneficial.

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused teams.

Our libraries are at the heart of our communities, providing welcoming spaces where people can connect, learn, access information and digital services, and take part in community life. They play an important role in supporting inclusion, lifelong learning, and strong community connections.

We are proud of our high-performing and professional library teams. Joining our libraries means being part of a trusted community service, working alongside passionate colleagues, and contributing to spaces that make a real difference for Tauranga communities. We are committed to creating a workplace where people feel valued, supported, and encouraged to grow.

You can find out more about working at Tauranga City Council here .

Applications will close Sunday 16th August

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team [e-mail]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.