Desktop Support Engineer

Sharp Brains; Auckland; On-site; NZD 60,000 - 90,000; Full time

Job summary

Sharp Brains is seeking an IT Support Specialist to provide onsite end-user and office infrastructure support in Auckland. Responsibilities include asset management, troubleshooting, and coordinating with remote teams and third-party vendors.

The role covers hardware lifecycle management, network services, and project-based activities, with emphasis on collaboration across departments and external partners.

Qualifications

• Experience supporting Windows, macOS, Linux, mobile devices and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to coordinate with remote support teams and vendors.

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers, and peripherals.
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user issues.
• Coordinate escalations with Level 2 support teams.
• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, and access points.
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and schedule maintenance activities.
• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.
• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Skills

End-user support

Troubleshooting

Documentation

Customer service

Independent work

Tools

Networking hardware

Job description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals


• Provision, deploy, replace, and decommission IT equipment.


• Troubleshoot hardware, software, connectivity, and user-related issues.


• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.


• Install, maintain, and troubleshoot switches, routers, access points, and related


• Assist with smart office solutions, digital signage, and conference room technologies.


• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.


• Conduct inventory audits and maintain accurate asset records.


• Coordinate warranty repairs, device redeployment, disposal, and stock management.


• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.


• Assist with business events, demonstrations, and technology deployments.


• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.


• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).


• Experience with hardware asset management and inventory control.


• Strong troubleshooting, documentation, and customer service skills.


• Ability to work independently and coordinate with remote support teams and vendors