Desktop Automation Engineer

Westpac New Zealand Ltd; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Westpac New Zealand Ltd is seeking a proactive Desktop Automation Engineer to enhance workplace technology services, combining hands-on desktop engineering with end-user support. The role covers Microsoft 365, AI enablement, automation, analytics, and knowledge management to improve employee experience and streamline support processes.

You will design and implement AI-assisted support experiences, automate workflows with Power Automate, and create insightful dashboards and reports.

Qualifications

• Deliver and support enterprise desktop services, endpoint tools, and workplace technology platforms.
• Support Microsoft 365 administration across identity, collaboration, security, licensing, and modern workplace services.
• Design, configure, and improve Copilot agents, prompts, workflows, and AI-assisted support experiences.
• Identify opportunities to reduce manual effort through scripting, Power Automate, workflow automation, and continuous service improvement.
• Create and maintain Power BI dashboards, operational reporting, executive scorecards, and data insights.
• Develop knowledge articles, runbooks, technical documentation, and self-service support content.
• Support ServiceNow reporting, dashboards, knowledge management, workflow improvements, and service management practices.

Skills

Desktop engineering

End-user support

Microsoft 365 administration

Scripting

Power Automate

Power BI

AI tooling

ServiceNow reporting

Tools

Power BI

ServiceNow

Power Automate

Copilot/AI workflows

Job description

Mō te tūranga | About the Role

We are looking for a motivated Desktop Automation Engineer specialist to help deliver, support, and continuously improve the workplace technology services that enable our people to work efficiently, securely, and confidently. This role brings together hands‑on desktop Engineer and end‑user support with modern capabilities across Microsoft 365, AI enablement, automation, analytics, reporting, and knowledge management. You will play a key part in improving employee experience, simplifying support processes, and helping teams adopt smarter ways of working.

The technical expertise we are looking for

• Deliver and support enterprise desktop services, endpoint tools, and workplace technology platforms.
• Support Microsoft 365 administration across identity, collaboration, security, licensing, and modern workplace services.
• Design, configure, and improve Microsoft Copilot agents, prompts, workflows, and AI‑assisted support experiences.
• Identify opportunities to reduce manual effort through scripting, Power Automate, workflow automation, and continuous service improvement.
• Create and maintain Power BI dashboards, operational reporting, executive scorecards, and data insights.
• Develop knowledge articles, runbooks, technical documentation, and self‑service support content.
• Support ServiceNow reporting, dashboards, knowledge management, workflow improvements, and service management practices.

Nā tāu rourou | What will you bring?

• Strong experience in desktop Engineer, end‑user support, endpoint tools, and Microsoft 365 administration.
• Knowledge of Entra ID, Exchange Online, Teams, SharePoint, Intune, Active Directory, PowerShell, and modern workplace services.
• Experience using AI tools, automation, scripting, reporting, or workflow design to improve support outcomes.
• Ability to analyse ticket, incident, chat, and knowledge data to identify trends and improvement opportunities.
• Strong technical writing skills, with the ability to create clear knowledge articles, runbooks, and support documentation.
• Sound judgement when applying AI and automation, with awareness of risk, quality, privacy, security, and escalation needs.
• Excellent communication, collaboration, problem‑solving, organisation, and time management skills.

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together

Applications close: 3 September 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.