Desktop Automation Engineer

JobSpace; Auckland; On-site; NZD 100,000 - 140,000; Full time

Job summary

Westpac New Zealand is seeking a motivated Desktop Automation Engineer to deliver, support, and continually improve our workplace technology services, helping colleagues work more efficiently, securely, and confidently.

You will combine hands-on desktop engineering with modern capabilities across Microsoft 365, AI enablement, automation, analytics, and knowledge management to enhance employee experience and streamline support processes.

Qualifications

• Strong experience in desktop engineering and end-user support.
• Experience with Entra ID, Exchange Online, Teams, SharePoint, Intune, AD.
• Experience using AI tools and automation to improve support outcomes.

Responsibilities

• Deliver and support enterprise desktop services and workplace technology platforms.
• Design and improve Copilot agents, prompts, and AI-assisted support.
• Create and maintain Power BI dashboards and operational reporting.
• Develop knowledge articles, runbooks, and self-service content.
• Support ServiceNow reporting and knowledge management.

Skills

Desktop engineering

Microsoft 365 administration

PowerShell

Power Automate

AI tooling / AI workflows

Power BI

End-user support

Tools

Entra ID

Exchange Online

Teams

SharePoint

Intune

Active Directory

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a motivated Desktop Automation Engineer specialist to help deliver, support, and continuously improve the workplace technology services that enable our people to work efficiently, securely, and confidently.

This role brings together hands‑on desktop Engineer and end‑user support with modern capabilities across Microsoft 365, AI enablement, automation, analytics, reporting, and knowledge management. You will play a key part in improving employee experience, simplifying support processes, and helping teams adopt smarter ways of working.

The technical expertise we are looking for:

• Deliver and support enterprise desktop services, endpoint tools, and workplace technology platforms.
• Support Microsoft 365 administration across identity, collaboration, security, licensing, and modern workplace services.
• Design, configure, and improve Microsoft Copilot agents, prompts, workflows, and AI‑assisted support experiences.
• Identify opportunities to reduce manual effort through scripting, Power Automate, workflow automation, and continuous service improvement.
• Create and maintain Power BI dashboards, operational reporting, executive scorecards, and data insights.
• Develop knowledge articles, runbooks, technical documentation, and self‑service support content.
• Support ServiceNow reporting, dashboards, knowledge management, workflow improvements, and service management practices.

What will you bring?

• Strong experience in desktop Engineer, end‑user support, endpoint tools, and Microsoft 365 administration.
• Knowledge of Entra ID, Exchange Online, Teams, SharePoint, Intune, Active Directory, PowerShell, and modern workplace services.
• Experience using AI tools, automation, scripting, reporting, or workflow design to improve support outcomes.
• Ability to analyse ticket, incident, chat, and knowledge data to identify trends and improvement opportunities.
• Strong technical writing skills, with the ability to create clear knowledge articles, runbooks, and support documentation.
• Sound judgement when applying AI and automation, with awareness of risk, quality, privacy, security, and escalation needs.
• Excellent communication, collaboration, problem‑solving, organisation, and time management skills.

Our Organisation At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.