Technical Delivery Lead

Westpac New Zealand Ltd; Auckland; On-site; NZD 140,000 - 180,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave (5 days)

Banking benefits & superannuation

Internal mobility and development

Volunteer days

Job summary

Westpac New Zealand Ltd in Auckland seeks a Senior Technical Delivery Lead to guide the Contact Centre Technology squad, delivering reliable, secure platforms and continuous improvement across customer and colleague channels.

You will blend service ownership, delivery leadership and hands‑on technical direction across contact centre tech, Dynamics 365, platform integration and operational resilience, working with business stakeholders, engineers, vendors and technology leaders to align to

Qualifications

• Strong technology delivery or engineering leadership experience.
• Contact centre domain knowledge and Microsoft Dynamics 365 development experience.
• Ability to lead technical direction across architecture, integration, automation, reliability and production support.
• Confidence managing risk, incidents, vendors and compliance in a regulated environment.

Responsibilities

• Guide the work of the Contact Centre Technology squad.
• Manage squad priorities, roadmap, backlog and day‑to‑day delivery across run and change.
• Collaborate with stakeholders, engineers, vendors and Technology leaders to ensure stable and well governed services.

Skills

Technology delivery

Engineering leadership

Stakeholder management

Risk and compliance

Coaching engineers

Tools

Microsoft Dynamics 365

Platform integration

Job description

Mō te tūranga | About the Role

We're looking for a senior Technical Delivery Lead to guide the work of our Contact Centre Technology squad, supporting critical platforms that help keep customer and colleague channels reliable, secure and continuously improving.

This role blends service ownership, delivery leadership and hands‑on technical direction across contact centre technology, Microsoft Dynamics 365, platform integration, operational resilience and engineering excellence.

You’ll be responsible for managing squad priorities, roadmap, backlog, compliance activities and day‑to‑day delivery across both run and change.

Working closely with business stakeholders, engineers, vendors and Technology leaders, you’ll make sure our contact centre services are stable, well governed, risk aware and aligned to customer and business outcomes.

What will you bring?

• Strong technology delivery, service/product ownership or engineering leadership experience.


• Contact centre domain knowledge and Microsoft Dynamics 365 development experience.


• Ability to lead technical direction across architecture, integration, automation, reliability and production support.


• Confidence managing risk, compliance, incidents, vendors, stakeholders and operational resilience in a regulated environment.


• A collaborative leadership style, with the ability to coach engineers, simplify complexity and drive practical outcomes.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best


• Additional purchased leave options up to 4 weeks per year


• Banking benefits, insurance discounts and superannuation scheme


• Growth and development – we provide opportunities for development and promote internal mobility


• Recognition - we recognise and reward our star performers


• School holiday subsidy - help you balance work and family during school holiday


• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close: 20 August 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.