Depot Supervisor - Swanson

Ritchies Transport Holdings Ltd.; Auckland; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Staff benefits

Safety-first culture

Job summary

Ritchies Transport Holdings Ltd. is seeking a proactive Depot Supervisor to lead the Swanson depot, ensuring safety, smooth operations and high service standards. You will oversee drivers and cleaners, manage rosters, and respond quickly to on-the-day service needs.

We value strong leadership, clear communication, and the ability to balance team needs with customer expectations in a dynamic transport environment.

Qualifications

• Strong leadership with the ability to motivate and support the team.
• Ability to manage daily operations, rosters, and incident responses.
• Excellent written and verbal communication skills.
• Great organisational and planning ability with high attention to detail.
• Strong computer and technology skills.

Responsibilities

• Lead and support a team of drivers and cleaners, ensuring safety and great service.
• Manage daily depot operations: bus dispatch, rosters, parking, and service adjustments.
• Ensure compliance with health, safety and wellbeing processes.
• Oversee incident management with quick response and accurate reporting.
• Partner with HR, training and workshop teams for recruitment, onboarding, training and fleet maintenance.
• Build relationships with customers, unions and contractors while meeting KPIs.
• Drive improvements in efficiency, compliance and customer experience.

Skills

Leadership

Operations management

Communication

Attention to detail

Technology skills

Job description

The Opportunity

We are looking for proactive Depot Supervisor to take the lead in keeping our Swanson depot running safely, smoothly, and efficiently. In this role, you’ll oversee day-to-day operations, support teams of drivers and cleaners and make sure services are delivered to the highest safety and customer service standards.

If you are someone who thrives on variety, enjoys people leadership and is confident making decisions in real time, this role offers the chance to step into a critical leadership position within Ritchies.

About Us

Ritchies is one of New Zealand’s most trusted transport providers, proudly moving communities for over 80 years. From urban networks to school runs and charter services, our focus is on safety, service, and innovation. As part of our team, you’ll play a key role in connecting people and places every day.

About You

You’re a strong people leader with a knack for problem solving and keeping operations moving. You know how to balance the needs of your team, customers, and the business while staying calm under pressure.

You’ll bring:

• Strong leadership skills with the ability to motivate, support and get the best out of your team
• Confidence in managing daily operations, rosters, and incident responses
• Excellent communication skills, both written and verbal
• Great organisational and planning ability, with high attention to detail
• Strong computer and technology skills

Bonus points if you have:

• Experience in public transport, logistics, or a similar large operating environment
• Knowledge of compliance, safety, or regulatory requirements in operations

What You’ll Do

• Lead and support a team of drivers and cleaners, ensuring they are engaged, safe and delivering great service
• Manage daily depot operations: bus dispatch, rosters, parking, and on-the-day service adjustments
• Ensure compliance with health, safety and wellbeing processes—making safety a top priority in all interactions
• Oversee incident management, ensuring quick response, accurate reporting and a people-first approach
• Partner with HR, training and workshop teams to support recruitment, onboarding, training and fleet maintenance
• Build positive relationships with customers, unions and contractors while ensuring service and business KPIs are met
• Drive improvements in efficiency, compliance, and customer experience

What You'll Work

This role operates on a rotating 12-day roster designed to provide extended time off between work blocks:

3 days on - 3:30am - 3:30pm

3 days off

3 days on - 2:00pm - 2:00am

3 days off

Repeat

What You’ll Get

• The chance to lead a team and make a real impact in daily transport operations
• A role with variety; no two days are the same
• Support from a wider network of managers and teams across Ritchies
• Opportunities to grow your leadership skills and career in a large, established transport business
• Competitive pay, staff benefits, and a strong safety-first culture

Sound like you?

Step into a role where your leadership and decision-making directly shape how we serve our communities.

Applicants must be in New Zealand and have the right to work in New Zealand to apply.