Data Service Delivery Lead: Incidents, Governance & Platforms

UNAVAILABLE; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid working

Total Reward package

Health and life insurance

Job summary

Danone ANZ is seeking a Data Service Delivery Manager in Auckland to own data service reliability, governance and performance across delta lakehouse, pipelines and reporting.

You will lead incident management and drive continuous improvement while partnering with vendors, data owners and IT teams to ensure robust operations and governance. This is a hybrid role within our ANZ IT, Data & Digital function.

Qualifications

• Proven experience in Service Delivery or Incident Management.
• Strong ITIL/ITSM knowledge; ITIL certification is a plus.
• Hands-on Databricks and Snowflake experience; familiarity with Azure and Power BI.
• Experience managing critical incidents and driving service restoration.
• Solid understanding of data pipelines, data warehouses and BI reporting.
• Strong vendor and stakeholder management skills.

Responsibilities

• Own data service performance, including SLAs, reporting and dashboards (Power BI, Databricks, Snowflake).
• Lead end-to-end data incident management with internal teams and partners.
• Drive root-cause analysis and reduce recurring incidents.
• Strengthen ITIL-aligned service governance for a trusted data service.
• Manage service providers, vendors and systems integrators, incl. contracts.
• Partner with Data Owners and Data Stewards to ensure governance and adoption.
• Evolve data service processes and operating frameworks per roadmap.
• Present service and incident reports to leadership and stakeholders.
• Contribute to Operations Strategy and health and safety standards.

Skills

ITIL/ITSM

Databricks

Snowflake

Power BI

Azure

ServiceNow

Jira

Stakeholder management

Vendor management

Education

Bachelor’s degree in IT/Computer Science/Data Analytics

Tools

Databricks

Snowflake

Azure

Power BI

ServiceNow

Jira

Job description

Danone ANZ is seeking a Data Service Delivery Manager in Auckland to own data service reliability, governance and performance across delta lakehouse, pipelines and reporting.

You will lead incident management and drive continuous improvement while partnering with vendors, data owners and IT teams to ensure robust operations and governance. This is a hybrid role within our ANZ IT, Data & Digital function.