Data Service Delivery Lead - Hybrid NZ (Auckland)

Danone; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Health and life insurance benefits

26 weeks of gender-neutral paid Par*2?

Employee Share Subscription Plan after

Performance-related incentives and an*

Job summary

Danone ANZ in Auckland City, NZ is seeking a Data Service Delivery Manager to own the reliability, performance and governance of our data services, including delta lakehouse, pipelines, reporting and Data Governance. This high-impact role sits within IT, Data & Digital and collaborates with business data owners.

You will lead incident management, strengthen ITIL-aligned governance and partner with vendors to ensure trusted data delivery as we advance our Data & Analytics roadmap.

Qualifications

• A bachelor’s degree in IT, Computer Science, Data/Analytics or a related field, or equivalent experience.
• Proven experience in Service Delivery or Incident Management.
• Strong knowledge of ITIL/ITSM practices, with working experience in tools such as ServiceNow and Jira (ITIL certification is a plus).
• Hands-on experience working with Databricks and Snowflake, plus familiarity with Azure and Power BI.
• Proven experience managing critical incidents and driving service restoration.
• A solid understanding of data pipelines, data warehouses, BI reporting and data quality controls.
• Strong stakeholder and vendor management skills, including complex supplier relationships.

Responsibilities

• Own data service performance, including SLAs, service reporting and operational dashboards, Power BI, Databricks and Snowflake.
• Lead end-to-end data incident management, bringing internal teams and partners together to restore service fast.
• Drive problem management to fix root causes and reduce recurring incidents.
• Strengthen ITIL-aligned service governance for a trusted, unified data service.
• Manage service providers, platform vendors and systems integrators, including negotiating and monitoring contracts.
• Partner with Business Data Owners and Data Stewards to ensure solutions are adopted and well governed.
• Evolve data service processes, controls and operating frameworks in line with our Data & Analytics roadmap.
• Present clear service and incident reports to Data & Analytics leadership and key stakeholders.
• Contribute to our Operations Strategy through the 4Cs and champion our health and safety standards.

Skills

ITIL/ITSM practices

Incident Management

Service Delivery

Stakeholder management

Vendor management

Databricks

Snowflake

Azure

Power BI

ServiceNow

Jira

Education

Bachelor's degree in IT/Computer Science/Data Analytics or related field

Tools

Databricks

Snowflake

Azure

Power BI

ServiceNow

Jira

Job description

Danone ANZ in Auckland City, NZ is seeking a Data Service Delivery Manager to own the reliability, performance and governance of our data services, including delta lakehouse, pipelines, reporting and Data Governance. This high-impact role sits within IT, Data & Digital and collaborates with business data owners.

You will lead incident management, strengthen ITIL-aligned governance and partner with vendors to ensure trusted data delivery as we advance our Data & Analytics roadmap.