Data Service Delivery Manager

UNAVAILABLE; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid working

Total Reward package

Health and life insurance

Job summary

Danone ANZ is seeking a Data Service Delivery Manager in Auckland to own data service reliability, governance and performance across delta lakehouse, pipelines and reporting.

You will lead incident management and drive continuous improvement while partnering with vendors, data owners and IT teams to ensure robust operations and governance. This is a hybrid role within our ANZ IT, Data & Digital function.

Qualifications

• Proven experience in Service Delivery or Incident Management.
• Strong ITIL/ITSM knowledge; ITIL certification is a plus.
• Hands-on Databricks and Snowflake experience; familiarity with Azure and Power BI.
• Experience managing critical incidents and driving service restoration.
• Solid understanding of data pipelines, data warehouses and BI reporting.
• Strong vendor and stakeholder management skills.

Responsibilities

• Own data service performance, including SLAs, reporting and dashboards (Power BI, Databricks, Snowflake).
• Lead end-to-end data incident management with internal teams and partners.
• Drive root-cause analysis and reduce recurring incidents.
• Strengthen ITIL-aligned service governance for a trusted data service.
• Manage service providers, vendors and systems integrators, incl. contracts.
• Partner with Data Owners and Data Stewards to ensure governance and adoption.
• Evolve data service processes and operating frameworks per roadmap.
• Present service and incident reports to leadership and stakeholders.
• Contribute to Operations Strategy and health and safety standards.

Skills

ITIL/ITSM

Databricks

Snowflake

Power BI

Azure

ServiceNow

Jira

Stakeholder management

Vendor management

Education

Bachelor’s degree in IT/Computer Science/Data Analytics

Tools

Databricks

Snowflake

Azure

Power BI

ServiceNow

Jira

Job description

Short Intro and About the Job

Every smart business decision starts with data people can trust. Join our ANZ Data & Analytics team as Data Service Delivery Manager and keep that trust strong, every single day.

Based in Auckland within our IT, Data & Digital function, you will own the reliability, performance and continuous improvement of Danone ANZ’s critical data services, from our delta lakehouse and data pipelines to reporting and Data Governance.

This is a high-impact, highly visible role at an exciting time. As our data capability matures, you will lead incident and problem management, strengthen service governance and help shape our future data service operating model.

Your responsibilities will include, but are not limited to:

• Own data service performance, including SLAs, service reporting and operational dashboards, Power BI, Databricks and Snowflake.
• Lead end-to-end data incident management, bringing internal teams and partners together to restore service fast.
• Drive problem management to fix root causes and reduce recurring incidents.
• Strengthen ITIL-aligned service governance for a trusted, unified data service.
• Manage service providers, platform vendors and systems integrators, including negotiating and monitoring contracts.
• Partner with Business Data Owners and Data Stewards to ensure solutions are adopted and well governed.
• Evolve data service processes, controls and operating frameworks in line with our Data & Analytics roadmap.
• Present clear service and incident reports to Data & Analytics leadership and key stakeholders.
• Contribute to our Operations Strategy through the 4Cs and champion our health and safety standards.

About You

You are a calm, organised service leader who brings clarity to complexity. You know ITIL/ITSM practices inside out and have hands-on experience with Databricks and Snowflake, so you understand what it takes to keep modern data platforms running smoothly.

Proactive and accountable, you spot issues early, make fact-based calls under pressure and build trust with stakeholders, vendors and technical teams alike.

Ideally, you will have:

• A bachelor’s degree in IT, Computer Science, Data/Analytics or a related field, or equivalent experience.
• Proven experience in Service Delivery or Incident Management.
• Strong knowledge of ITIL/ITSM practices, with working experience in tools such as ServiceNow and Jira (ITIL certification is a plus).
• Hands-on experience working with Databricks and Snowflake, plus familiarity with Azure and Power BI.
• Proven experience managing critical incidents and driving service restoration.
• A solid understanding of data pipelines, data warehouses, BI reporting and data quality controls.
• Strong stakeholder and vendor management skills, including complex supplier relationships.

About Us, We offer and What's next

We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance lives and provide genuine value.

• A high-performing, collaborative team culture
• Flexible hybrid working
• A diverse and inclusive work environment
• Personalised learning opportunities to set you up for success
• A competitive Total Reward package, including:
  • Health and life insurance benefits
  • 26 weeks of gender-neutral paid parental leave
  • Employee Share Subscription Plan after 12 months of service
  • Performance-related incentives and annual reviews

More about Us

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our vision, Danone, One Planet. One Health.

We operate across Essential Dairy and Plant-Based Products, Waters and Specialised Nutrition. Our headquarters are in France, we have offices in 55 countries, and our products are sold in more than 120 markets. We have been around for more than a century and are the proud owners of some of the best-known brands worldwide, including YoPRO, Activia, Aptamil and Karicare.

Danone ANZ focuses on dairy and specialised nutrition products for infants and adults and is proud to have achieved Great Place to Work accreditation in ANZ for the last five years.

Visit WE ARE DANONE to learn more about us.

DIVERSITY, EQUITY AND INCLUSION

We proudly affirm that we are an Equal Employment Opportunity employer. Our ambition is to foster an inclusive and diverse workplace where all Danoners can bring their uniqueness and contribute to business results.

Our commitment to diversity, equity and inclusion ensures that all qualified individuals receive fair consideration for employment.