Data & Digital Transformation BA — CRM & Cloud Migrations

Tech Mahindra; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Tech Mahindra in Auckland is seeking a Technical Business Analyst to drive large-scale data and digital transformation, leading CRM migration efforts across Salesforce, Siebel, and cloud databases. The role bridges business stakeholders, data architects, and engineering teams.

You will define technical requirements, design migration strategies, and ensure data integrity across enterprise platforms while coordinating with multi-vendor teams and Scrum ceremonies.

Qualifications

• Proven experience with large-scale data migration and CRM transformation.

Responsibilities

• Lead elicitation and documentation of complex technical requirements (BRD/FRD, User Stories, Use Cases).
• Design and execute data migration and cutover strategies for core entities (billing, assets, contacts).
• Develop data quality dashboards and remediation workflows using SQL and Power BI for millions of records.
• Create target-state process flows using BPMN/Visio to validate data flows between legacy and cloud platforms.
• Facilitate cross-functional workshops and provide executive-level migration risk reports.
• Participate in Scrum ceremonies with multi-vendor teams to resolve data issues.

Skills

Salesforce Service Cloud/CPQ

Siebel CRM

SQL

Snowflake

Power BI

Azure DevOps/JIRA/Confluence

Tools

Salesforce

Snowflake

Power BI

Azure DevOps

Job description

Tech Mahindra in Auckland is seeking a Technical Business Analyst to drive large-scale data and digital transformation, leading CRM migration efforts across Salesforce, Siebel, and cloud databases. The role bridges business stakeholders, data architects, and engineering teams.

You will define technical requirements, design migration strategies, and ensure data integrity across enterprise platforms while coordinating with multi-vendor teams and Scrum ceremonies.