Data Analyst, CX

Jobtailor; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Data Analyst to support our Customer Experience and Payment Operations teams across New Zealand, the US, and the UK. You’ll turn raw data into decisions, from monthly business reviews to headcount planning, delivering clear insights to senior leaders.

Using Tableau and Zendesk Explore, you’ll build reporting, forecast performance, and provide data-driven recommendations that influence bonus and resource decisions.

Qualifications

• Sharp analytical skills across multiple departments and data sources.
• Confidence with reporting tools such as Tableau and Zendesk Explore.
• Executive presence with ability to present findings to senior leaders and C-suite.
• Solutions-focused mindset, able to bring stakeholders along on data-driven recommendations.
• Precise with numbers, influencing bonus and resourcing decisions.
• Collaborative approach supporting more than one department simultaneously.

Responsibilities

• Turn raw data into decisions for monthly business reviews and headcount planning.
• Provide reporting and strategic analysis for Customer Experience and Payment Operations.
• Present findings to senior leaders and the C-suite to shape SLAs and performance reviews.
• Build dedicated reporting for Payment Operations and broader workforce planning.

Skills

Data Analysis

Tableau Reporting

Zendesk Explore

Executive Presence

Collaborative Approach

Tools

Tableau

Zendesk Explore

Job description

• As a Data Analyst supporting our Customer Experience and Payment Operations teams, you’ll turn raw data into decisions that matter, from monthly business reviews to headcount planning.
• Your analysis feeds straight into conversations with senior leaders: helping shape service level agreements, informing performance reviews, and guiding decisions on where the team invests its time and people.
• You’ll sit within the workforce team, working alongside a Workforce Analyst who focuses on real time scheduling and short term forecasting while you take on deeper reporting and strategic analysis.
• Together you support Customer Experience and Payment Operations leaders across New Zealand, the US and the UK.
• Initially, the role may focus on: Tools like Tableau and Zendesk Explore for reporting, forecasting and performance analysis; Monthly business reviews and quarterly proficiency scoring to support performance and salary reviews; Building out dedicated reporting support for Payment Operations from the ground up; Longer term headcount and workforce planning models as the business scales.

Requirements

• You’ll bring sharp analytical skills and comfort working across data from more than one department.
• Confidence with reporting tools such as Tableau and Zendesk Explore.
• Executive presence, since you’ll regularly present findings to senior leaders and the C-suite.
• A solutions focused mindset, able to bring stakeholders along on data driven recommendations, even when they’re new to the detail.
• Precision and care with numbers, given how directly your reporting shapes bonus and resourcing decisions.
• A collaborative approach, comfortable supporting more than one department at once.

Core Competencies

Demonstrates strong analytical skills and proficiency in reporting tools like Tableau and Zendesk Explore to drive data-informed decisions. Capable of collaborating across departments while presenting findings to senior leaders with precision and care.

Highest-signal resume keywords

• Data Analysis
• Tableau Reporting
• Zendesk Explore
• Executive Presence
• Collaborative Approach

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Reporting
• Forecasting
• Performance Analysis
• Workforce Planning

Soft Skills

• Analytical Skills
• Solutions Focused Mindset
• Collaboration
• Precision with Numbers

Industry Keywords

• Customer Experience
• Payment Operations
• Business Reviews
• Service Level Agreements

Tools & Technologies

• Tableau
• Zendesk Explore