Dairy Herd Improvement Analyst & Customer Support

Livestock Improvement Corporation (LIC); Christchurch; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Extra leave days

Flexible working options

Health, life, income and disabilityins

Employee shares scheme

Wellbeing discounts

Free onsite parking

Job summary

LIC is a farmer-owned co-operative supporting New Zealand's dairy sector. The Herd Improvement Support role focuses on delivering analytics, operational support, and outstanding customer service to Territory Managers and Herd Improvement Leads.

You will prepare herd reports, identify trends, and coordinate seasonal activities, ensuring timely, high-quality service and data-driven decisions for farmers.

Qualifications

• Understanding of dairy farming systems and herd improvement principles.
• Strong customer relationship and customer service skills.
• Confidence analysing information and turning data into meaningful insights.
• Excellent communication, organisational and time management skills.
• High accuracy and attention to detail.

Responsibilities

• Prepare herd reports, benchmarking and performance insights to support customer discussions.
• Identify trends in herd data to help customers improve outcomes.
• Support the delivery of LIC's herd improvement programmes and solutions.
• Act as a point of contact for customers, responding to enquiries with exceptional service.
• Maintain strong customer relationships and escalate issues as needed.
• Coordinate herd improvement activities and seasonal work programmes across the region.
• Provide MINDA support and training to maximise LIC's systems.
• Collaborate with Territory Managers and operational teams to deliver a seamless customer experience.

Skills

Dairy industry knowledge

Customer relationship

Data interpretation

Communication

Tools

MINDA

LIC systems

Job description

LIC is a farmer-owned co-operative supporting New Zealand's dairy sector. The Herd Improvement Support role focuses on delivering analytics, operational support, and outstanding customer service to Territory Managers and Herd Improvement Leads.

You will prepare herd reports, identify trends, and coordinate seasonal activities, ensuring timely, high-quality service and data-driven decisions for farmers.