Customer Support & Success Advocate

Datacom; Auckland; Sur place; NZD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible working

Résumé du poste

Smartly is seeking a Customer Support Consultant to provide friendly, professional support for our Kiwi customers. You will resolve queries efficiently, maintain clear case notes, and contribute to a positive experience that drives trust in our SaaS brand.

In this role you will continually learn Smartly’s software and related products, collaborate with cross-functional teams, and follow privacy, safety, and policy guidelines while delivering high-quality outcomes.

Qualifications

• Strong written, verbal, and interpersonal communication skills across audiences.
• Effective problem-solving and organisational skills.
• Ability to manage varied tasks while maintaining accuracy and consistent service.

Responsabilités

• Deliver polite, professional, and timely customer support with first-time resolution.
• Maintain accurate case notes and communicate clearly with customers.
• Escalate feedback or complaints to leadership when required.
• Build and maintain knowledge of Smartly's software and related products.

Connaissances

Communication

Problem-solving

Organizational skills

Dynamics 365

MS Office

Teamwork

Formation

Bachelor of Commerce

NZPPA certification

Outils

MS Office (Excel, Word, Teams)

Dynamics 365

Description du poste

Smartly is seeking a Customer Support Consultant to provide friendly, professional support for our Kiwi customers. You will resolve queries efficiently, maintain clear case notes, and contribute to a positive experience that drives trust in our SaaS brand.

In this role you will continually learn Smartly’s software and related products, collaborate with cross-functional teams, and follow privacy, safety, and policy guidelines while delivering high-quality outcomes.