Smart Product Support Specialist

Traka Group; Auckland; On-site; NZD 50,000 - 62,000; Full time

Job summary

ASSA ABLOY in Auckland, New Zealand, is hiring a Customer Specialist to be the first point of contact across voice, email and chat. You will guide customers through troubleshooting steps for digital and smart products and collaborate with sales, finance, warehouse and manufacturing.

The role focuses on delivering an exceptional customer experience, resolving Tier 1 issues, processing enquiries and orders, and driving first-contact resolution while building lasting relationships.

Qualifications

• Experience using CRM platforms or ticketing systems.
• Strong written and verbal communication for customer interactions.
• Ability to troubleshoot and resolve issues efficiently.

Responsibilities

• Deliver seamless support across voice, email and chat channels.
• Resolving Tier 1 issues relating to digital and smart products.
• Supporting customers with tailored guidance and product solutions.
• Processing customer enquiries and purchase orders accurately and efficiently.
• Documenting customer interactions and tracking cases through to resolution.
• Driving first-contact resolution and high levels of customer satisfaction.

Skills

CRM platforms

Customer service

Troubleshooting

Communication skills

Multi-tasking

Tools

Microsoft Excel

Job description

ASSA ABLOY in Auckland, New Zealand, is hiring a Customer Specialist to be the first point of contact across voice, email and chat. You will guide customers through troubleshooting steps for digital and smart products and collaborate with sales, finance, warehouse and manufacturing.

The role focuses on delivering an exceptional customer experience, resolving Tier 1 issues, processing enquiries and orders, and driving first-contact resolution while building lasting relationships.