Customer Services Officer

Employer Sponsored Jobs; Porirua; On-site; NZD 40,000 - 55,000; Full time

Job summary

Employer Sponsored Jobs in New Zealand is seeking a friendly, customer-focused Customer Service Representative to join a busy and professional team. This full-time role involves assisting customers in person and over the phone while delivering outstanding service in a fast-paced public-facing environment.

The successful candidate will enjoy interacting with people, handle inquiries, process transactions, and support daily front desk operations.

Qualifications

• Previous experience in a customer service or front desk role.
• Excellent verbal and written communication skills.
• Strong computer literacy and ability to quickly learn new operating systems.
• Experience using POS or CRM systems is advantageous.
• Excellent organisational skills with strong attention to detail.
• Ability to remain calm and professional in busy or high-pressure environments.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Respond to customer inquiries in person, by phone, and through other channels.
• Provide accurate information about services, facilities, pricing, and events.
• Process customer transactions using point-of-sale systems.
• Handle bookings, registrations, and general administrative tasks.
• Maintain accurate records and ensure attention to detail in all transactions.
• Deliver exceptional customer service in a fast-paced environment.
• Support teammates to ensure efficient daily operations.
• Assist with training colleagues on operational systems when required.
• Maintain a clean, organised, and welcoming reception area.
• Follow workplace health and safety procedures.
• Work flexible rostered shifts including early mornings, evenings, weekends, and public holidays as required.

Skills

Excellent communication skills

Strong computer literacy

Ability to remain calm under pressure

Customer-focused attitude

Flexible shifts

Multitasking

Tools

POS systems

CRM systems

Job description

Weareseekingafriendlyandcustomer-focusedCustomerServiceRepresentativetojoinabusyandprofessionalteaminNewZealand.Thisfull-timepositionoffersanexcitingopportunitytoworkinafast-pacedpublic-facingenvironment,assistingcustomersbothinpersonandoverthephonewhiledeliveringoutstandingservice.

Thesuccessfulcandidatewillenjoyinteractingwithpeople,handlingcustomerenquiries,processingtransactions,andsupportingdailyfrontdeskoperations.Thisrolerequiresexcellentcommunicationskills,strongcomputerknowledge,andtheabilitytoremaincalmandprofessionalduringbusyperiods.Flexiblerosteredshifts,includingweekends,arerequired.

The Opportunity

Weareseekingafriendlyandcustomer-focusedCustomerServiceRepresentativetojoinabusyandprofessionalteaminNewZealand.Thisfull-timepositionoffersanexcitingopportunitytoworkinafast-pacedpublic-facingenvironment,assistingcustomersbothinpersonandoverthephonewhiledeliveringoutstandingservice.

Thesuccessfulcandidatewillenjoyinteractingwithpeople,handlingcustomerenquiries,processingtransactions,andsupportingdailyfrontdeskoperations.Thisrolerequiresexcellentcommunicationskills,strongcomputerknowledge,andtheabilitytoremaincalmandprofessionalduringbusyperiods.Flexiblerosteredshifts,includingweekends,arerequired.

Key Responsibilities

• Welcomeandassistcustomersinafriendlyandprofessionalmanner
• Respondtocustomerenquiriesinperson,byphone,andthroughothercommunicationchannels
• Provideaccurateinformationaboutservices,facilities,pricing,andevents
• Processcustomertransactionsusingpoint-of-salesystems
• Handlebookings,registrations,andgeneraladministrativetasks
• Maintainaccuraterecordsandensureattentiontodetailinalltransactions
• Deliverexceptionalcustomerserviceinafast-pacedenvironment
• Supportteammemberstoensureefficientdailyoperations
• Assistwithtrainingcolleaguesonoperationalsystemswhenrequired
• Maintainaclean,organised,andwelcomingreceptionarea
• Followworkplacehealthandsafetyprocedures
• Workflexiblerosteredshifts,includingearlymornings,evenings,weekends,andpublicholidaysasrequired

Requirements & Eligibility

• Previousexperienceinacustomerserviceorfrontdeskrole
• Excellentverbalandwrittencommunicationskills
• Strongcomputerliteracyandabilitytoquicklylearnnewoperatingsystems
• Experienceusingpoint-of-saleorcustomermanagementsystemsisadvantageous
• Excellentorganisationalskillswithstrongattentiontodetail
• Abilitytoremaincalmandprofessionalinbusyorhigh-pressureenvironments
• Friendly,positive,andcustomer-focusedattitude
• Abilitytoworkeffectivelybothindependentlyandaspartofateam
• WillingnesstoobtainorholdacurrentFirstAidqualification
• Availabilitytoworkflexiblerosteredshiftsacrossanydayoftheweek

Special Instructions

LegaleligibilitytoworkinNewZealandorwillingnesstorelocateunderanapprovedsponsorshippathway.

• Welcomeandassistcustomersinafriendlyandprofessionalmanner
• Respondtocustomerenquiriesinperson,byphone,andthroughothercommunicationchannels
• Provideaccurateinformationaboutservices,facilities,pricing,andevents
• Processcustomertransactionsusingpoint-of-salesystems
• Handlebookings,registrations,andgeneraladministrativetasks
• Maintainaccuraterecordsandensureattentiontodetailinalltransactions
• Deliverexceptionalcustomerserviceinafast-pacedenvironment
• Supportteammemberstoensureefficientdailyoperations
• Assistwithtrainingcolleaguesonoperationalsystemswhenrequired
• Maintainaclean,organised,andwelcomingreceptionarea
• Followworkplacehealthandsafetyprocedures
• Workflexiblerosteredshifts,includingearlymornings,evenings,weekends,andpublicholidaysasrequired

• Previousexperienceinacustomerserviceorfrontdeskrole
• Excellentverbalandwrittencommunicationskills
• Strongcomputerliteracyandabilitytoquicklylearnnewoperatingsystems
• Experienceusingpoint-of-saleorcustomermanagementsystemsisadvantageous
• Excellentorganisationalskillswithstrongattentiontodetail
• Abilitytoremaincalmandprofessionalinbusyorhigh-pressureenvironments
• Friendly,positive,andcustomer-focusedattitude
• Abilitytoworkeffectivelybothindependentlyandaspartofateam
• WillingnesstoobtainorholdacurrentFirstAidqualification