Customer Service & Yard Operations Specialist

Carters; Albert-Eden; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Great hourly rate

40 hours weekly

Health insurance

Superannuation

Life and Disability Insurance

KiwiSaver

Training & development

Team support

Staff discounts

Job summary

Carters in Auckland's St Lukes branch is seeking a Customer Services Representative to deliver outstanding service to trade and retail customers daily. You will support branch operations, serve customers on the floor, load trucks, manage stock and keep the yard safe and tidy.

Ideal candidates hold a valid NZ driver’s licence, a forklift licence, and a genuine ability to build trust with customers while prioritising safety and accuracy in every transaction.

Qualifications

• Valid New Zealand driver’s licence is required.
• OSH-certified forklift licence with demonstrated competency.
• Strong interpersonal skills with ability to build rapport with customers.
• Solid knowledge of health and safety regulations in the building industry.
• Physically fit for occasional heavy lifting and manual handling.
• Proficient with computer systems.

Responsibilities

• Provide excellent customer service and build relationships.
• Fill and process customer orders accurately; load orders onto trucks.
• Ensure loads meet legal and safety requirements before delivery.
• Unload supplier deliveries and verify goods against documents.
• Participate in cycle counts and stock takes.
• Keep panels, bulk store, and yard tidy and presentable.
• Load/unload building materials using forklift or manual handling.
• Conduct customer deliveries safely and on time per health and safety rules.

Skills

Driver's license

Forklift licence

People skills

Health & safety knowledge

Physical fitness

Computer literacy

Building industry knowledge

Tools

Forklift operation

Job description

Carters in Auckland's St Lukes branch is seeking a Customer Services Representative to deliver outstanding service to trade and retail customers daily. You will support branch operations, serve customers on the floor, load trucks, manage stock and keep the yard safe and tidy.

Ideal candidates hold a valid NZ driver’s licence, a forklift licence, and a genuine ability to build trust with customers while prioritising safety and accuracy in every transaction.