Customer Service Team Member - The Warehouse, Queenstown

The Warehouse; Queenstown; On-site; NZD 28,000 - 33,000; Full time

Benefits offered by this job

Career growth

Leave for Good

Team Card

Employee discounts

Job summary

The Warehouse in New Zealand is seeking a Customer Service Team Member to join our in-store service desk, delivering exceptional customer experiences and assisting with inquiries, returns, exchanges and refunds to keep transactions smooth.

You’ll support the Loss Prevention team, help supervise the Checkout area as needed, and bring a positive attitude, good communication, and the ability to work under pressure in a fast-paced retail environment.

Qualifications

• Previous experience in retail, hospitality or a customer facing role.
• Positive, can-do attitude.
• Strong attention to detail.
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Responsibilities

• Answer customer inquiries and provide advice on processing returns, exchanges, refunds and transfers.
• Support Loss Prevention by assisting with security measures and store safety.
• Supervise and support the Checkout area as needed to ensure smooth transactions.
• Collaborate with the team to deliver exceptional customer service in a fast-paced environment.

Skills

Retail experience

Customer facing

Communication

Attention to detail

Stamina

Job description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Job Description

Te kaupapa o te tūranga – About the role

Hours Of Work Are

• Tuesday to Saturday: 12:00pm - 8:30pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring.
• Team Card - giving significant savings at our brands.
• Plus many more to explore when you join us!