Customer Service Team Member

Placements24; Queenstown; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Fully remote with flexible hours

Health, dental, and vision insurance

Home office setup and internet cost

Ongoing training and development

Job summary

Placements24 is seeking a Customer Service Team Member to join its fully remote team in New Zealand. You will support customers across channels, ensuring satisfaction and timely issue resolution from your home office.

The role requires solid customer service experience, excellent communication, and familiarity with CRM tools. We offer flexible hours, health coverage, a home office internet stipend, and ongoing training to sharpen your skills.

Qualifications

• Previous experience in customer service.
• Strong written and verbal communication.
• Proficiency with CRM software.
• Ability to work independently in a remote setting.
• Reliable internet connection and home workspace.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Provide accurate product/service information.
• Resolve complaints with patience and professionalism.
• Maintain detailed records of customer interactions.
• Identify process improvements and share feedback.

Skills

Customer service experience

Communication skills

CRM proficiency

Independent remote work

Home office setup

Tools

CRM software

Standard computer apps

Job description

About the Role

Our client is seeking an enthusiastic Customer Service Team Member to join their fully remote team. In this role, you will be dedicated to providing outstanding support and fostering positive customer relationships across diverse communication channels. You are essential in ensuring customer satisfaction and resolving issues effectively from your home office. This position offers the opportunity to be part of a dynamic, collaborative virtual environment where your contributions directly impact the customer experience and the company's success.

Key Responsibilities

• Handle customer inquiries and issues through phone, email, and chat support.
• Provide accurate information about products and services, guiding customers effectively.
• Resolve customer complaints and problems with patience and professionalism.
• Maintain detailed and accurate records of customer interactions.
• Identify opportunities to improve the customer service process and share feedback.

Requirements

• Previous experience in customer service or a related field.
• Strong communication skills, both written and verbal.
• Proficiency with CRM software and standard computer applications.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a suitable home workspace.

Benefits

• Competitive salary and potential for performance-based increases.
• Fully remote work opportunity with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Allowance for home office setup and internet costs.
• Ongoing training and development to enhance customer service skills.