Customer Service & Scheduling Specialist – Utilities

Delta Utility Services; Otago; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts through Boost programme

KiwiSaver contributions

Cigna Life Insurance cover

Wellness programmes and social clubs

Professional development and training

Job summary

Delta Utility Services in Dunedin invites applications for a Customer Service Representative. This role is a full-time, permanent position acting as the primary contact for customers, field staff, and contractors.

You will coordinate metering work, schedule electricians and maintain records to meet SLAs and KPIs. The successful candidate will have a tertiary qualification or relevant experience, strong communication skills, and the ability to manage workloads while ensuring safety and data

Qualifications

• Relevant tertiary qualification and/or experience.
• Experience in customer service, utilities operations, scheduling, or a technical service environment.
• Strong organisational skills with high attention to detail and data accuracy.
• Ability to manage workloads to meet deadlines, KPIs, and SLAs.
• Clear and effective communication, written and verbal.
• Confident working with multiple stakeholders, including customers, field teams, and contractors.
• Commitment to health and safety and adherence to policies and procedures.
• Calm, professional, and resilient when handling challenging situations.

Responsibilities

• Be the primary contact for Delta’s customers, clients, field staff and contractors.
• Coordinate metering work, ensuring safety and timely delivery within SLAs and KPIs.
• Schedule and brief electricians/contractors; maintain auditable records.
• Communicate clearly with internal and external stakeholders to ensure a positive customer experience.

Skills

Relevant tertiary qualification

Experience in customer service

Utilities operations

Scheduling

Data accuracy

Deadline/KPIs/SLA management

Written and verbal communication

Stakeholder collaboration

Health and safety adherence

Calm, professional under pressure

Education

Tertiary qualification or equivalent experience

Job description

Delta Utility Services in Dunedin invites applications for a Customer Service Representative. This role is a full-time, permanent position acting as the primary contact for customers, field staff, and contractors.

You will coordinate metering work, schedule electricians and maintain records to meet SLAs and KPIs. The successful candidate will have a tertiary qualification or relevant experience, strong communication skills, and the ability to manage workloads while ensuring safety and data