Customer Services Representative

Delta Utility Services; Otago; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts through Boost programme

KiwiSaver contributions

Cigna Life Insurance cover

Wellness programmes and social clubs

Professional development and training

Job summary

Delta Utility Services in Dunedin invites applications for a Customer Service Representative. This role is a full-time, permanent position acting as the primary contact for customers, field staff, and contractors.

You will coordinate metering work, schedule electricians and maintain records to meet SLAs and KPIs. The successful candidate will have a tertiary qualification or relevant experience, strong communication skills, and the ability to manage workloads while ensuring safety and data

Qualifications

• Relevant tertiary qualification and/or experience.
• Experience in customer service, utilities operations, scheduling, or a technical service environment.
• Strong organisational skills with high attention to detail and data accuracy.
• Ability to manage workloads to meet deadlines, KPIs, and SLAs.
• Clear and effective communication, written and verbal.
• Confident working with multiple stakeholders, including customers, field teams, and contractors.
• Commitment to health and safety and adherence to policies and procedures.
• Calm, professional, and resilient when handling challenging situations.

Responsibilities

• Be the primary contact for Delta’s customers, clients, field staff and contractors.
• Coordinate metering work, ensuring safety and timely delivery within SLAs and KPIs.
• Schedule and brief electricians/contractors; maintain auditable records.
• Communicate clearly with internal and external stakeholders to ensure a positive customer experience.

Skills

Relevant tertiary qualification

Experience in customer service

Utilities operations

Scheduling

Data accuracy

Deadline/KPIs/SLA management

Written and verbal communication

Stakeholder collaboration

Health and safety adherence

Calm, professional under pressure

Education

Tertiary qualification or equivalent experience

Job description

We now have an exciting full time, permanent opportunity for a Customer Service Representative to join our dedicated team in Dunedin.

29th July, 2026

Delta is your smart thinking infrastructure specialist. We construct, manage, and maintain essential energy and environmental infrastructure. Every day we make a difference in the lives of New Zealanders. We make communities better for people to live, work and play in - keeping the lights on, the trees trimmed and the parks green.
About the Role
As a Customer Service Representative (CSR), you will be the primary point of contact for Delta’s customers, clients, field staff, and contractors. This is a vital coordination role that ensures metering work is planned, delivered, and completed safely, accurately, and within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
CSRs interpret technical job requirements, schedule and brief electricians and contractors effectively to maintain accurate, auditable records.
Through clear communication, timely query resolution, and support for internal and external stakeholders, the CSR ensures positive customer experience while upholding Delta’s values and commitment to safety.
What You Need to Succeed
To be successful in this role, you will bring:

• Relevant tertiary qualification and/or experience
• Experience in customer service, utilities operations, scheduling, or a technical service environment
• Strong organisational skills with high attention to detail and data accuracy
• The ability to manage workloads to meet deadlines, KPIs, and SLAs
• Clear and effective communication skills, both written and verbal
• Confidence working with multiple stakeholders, including customers, field teams, and contractors
• A strong commitment to health and safety and adherence to policies and procedures
• The ability to remain calm, professional, and resilient when handling challenging situations

29th July, 2026

Delta is your smart thinking infrastructure specialist. We construct, manage, and maintain essential energy and environmental infrastructure. Every day we make a difference in the lives of New Zealanders. We make communities better for people to live, work and play in - keeping the lights on, the trees trimmed and the parks green.
About the Role
As a Customer Service Representative (CSR), you will be the primary point of contact for Delta’s customers, clients, field staff, and contractors. This is a vital coordination role that ensures metering work is planned, delivered, and completed safely, accurately, and within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
CSRs interpret technical job requirements, schedule and brief electricians and contractors effectively to maintain accurate, auditable records.
Through clear communication, timely query resolution, and support for internal and external stakeholders, the CSR ensures positive customer experience while upholding Delta’s values and commitment to safety.
What You Need to Succeed
To be successful in this role, you will bring:

• Relevant tertiary qualification and/or experience
• Experience in customer service, utilities operations, scheduling, or a technical service environment
• Strong organisational skills with high attention to detail and data accuracy
• The ability to manage workloads to meet deadlines, KPIs, and SLAs
• Clear and effective communication skills, both written and verbal
• Confidence working with multiple stakeholders, including customers, field teams, and contractors
• A strong commitment to health and safety and adherence to policies and procedures
• The ability to remain calm, professional, and resilient when handling challenging situations

Desirable but not essential:

• Experience in NZ electricity sector
• Familiarity with Safety Regulations and NZECPs and audit exposure
• At least 3 years' experience in a service desk support role.

More About the role:

• This is a full-time, permanent role working 40 hours per week, Monday to Friday.
• This role is based in Dunedin, South Island, New Zealand

What's on Offer:

• A role where you will be challenged and supported.
• Discounts tied to popular retailers and service providers through our 'Boost' programme.
• Extra contribution to KiwiSaver after your first year.
• All permanent and Fixed-term employees qualify for Cigna Life Insurance cover.
• Commitment to safety, to make sure everyone gets home - every day.
• Recognition for excellence and demonstrating Delta’s Values.
• Wellness programmes, team activities, and social clubs.
• Professional development, training, and courses.
• Corporate Social Responsibility programmes and initiatives.
• Joining a progressive and reputable South Island organisation.

Please note:

• Only shortlisted candidates will be contacted for this position.
• Successful candidates will be required to submit to and pass a pre-employment drug and alcohol test.