Customer Service / Sales Support

Gallagher Group Limited; Hamilton; Hybrid; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Work-from-home 2 days per week

Competitive salary & bonuses

Life and disability insurance

KiwiSaver

Staff discounts

Team events and learning sessions

Job summary

Gallagher is seeking a motivated Customer Service and Sales Support professional to join our Security team in Hamilton, NZ. You’ll be the first point of contact for enquiries, handling orders, documents and CRM updates across New Zealand and Australia.

You’ll help maintain customer data in SAP C4C, support sales with operations, and build strong relationships with partners and internal teams while contributing to continuous improvement and a collaborative culture.

Qualifications

• Experience in customer service or sales support (around 2 years).
• Strong written and verbal communication skills.
• Proficient with email, phone, CRM systems and MS Office.
• High attention to detail and accuracy.

Responsibilities

• Respond to customer enquiries by phone and email, ensuring timely, helpful support
• Manage order entry, quoting, credits/debits, and third-party order processing
• Prepare export and shipping documentation when required
• Track and trace consignments and raise transport claims
• Maintain accurate customer information and interactions in SAP C4C
• Support Sales teams with operational tasks and updates
• Build strong relationships with channel partners and internal teams
• Participate in ongoing training to keep up with product changes and new releases
• Contribute to continuous improvement initiatives and positive team culture
• Provide cover for team members as needed and support broader team objectives

Skills

Customer service experience

Communication skills

Teamwork

Attention to detail

Tools

SAP ERP

CRM systems

MS Office

Job description

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally focused career pathways right here in New Zealand.

As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.

The Opportunity

We’re looking for a motivated Customer Service and Sales Support professional to join our Security team. In this role, you’ll provide world-class support to our Channel Partners and internal Sales teams across New Zealand and Australia.

You’ll be the first point of contact for enquiries, order processing, and day-to-day support - keeping things moving smoothly, accurately, and with a strong customer focus. Whether you’re answering calls, preparing documentation, managing CRM updates, or helping resolve issues, you’ll play a key part in delivering a seamless experience for our partners.

If you enjoy balancing detail, service, and teamwork, this is a role where you can make a meaningful impact.

What you’ll be doing:

• Respond to customer enquiries by phone and email, ensuring timely, helpful support
• Manage order entry, quoting, credits/debits, and third-party order processing
• Prepare export and shipping documentation when required
• Track and trace consignments and raise transport claims
• Maintain accurate customer information and interactions in SAP C4C
• Support Sales teams with operational tasks and updates
• Build strong relationships with channel partners and internal teams
• Participate in ongoing training to keep up with product changes and new releases
• Contribute to continuous improvement initiatives and positive team culture
• Provide cover for team members as needed and support broader team objectives

The Fit

You’re someone who thrives in a busy support environment and genuinely enjoys helping people. You can juggle competing priorities while staying calm, organised, and accurate. You communicate clearly, solve problems proactively, and pick up new systems quickly.

Most importantly, you bring a friendly, customer-centred approach and enjoy being part of a collaborative team.

You’ll bring:

• Experience in customer service or sales support (around 2 years)
• Strong communication skills - written and verbal
• Confidence working across email, phone, CRM systems, and MS Office
• High attention to detail and accuracy
• Ability to work under pressure and manage deadlines
• A proactive, team-focused attitude
• Experience with SAP ERP or CRM is an advantage
• Familiarity with freight/logistics processes is beneficial

Why Gallagher

We’re proud of the culture we’ve built - one that values flexibility, trust, and continuous improvement. You’ll be joining a supportive team where you can build strong relationships, grow your capability, and be part of a global company making a real impact.

We also offer:

• Competitive Salary and annual bonuses
• Enjoy the benefits of an office-based role with the freedom to work from home two days a week
• Life and Disability Insurance and KiwiSaver on top
• Staff discounts through the Boost App
• A vibrant culture with team events, learning sessions and great coffee

If you’re looking for a role where you can support customers, build your skills, and be part of a global Kiwi success story, we’d love to hear from you.

Applications will be reviewed as they are received, and the role may be filled before the closing date.