Customer Service Representative in Cafe Anatolia Marewa

Cafe Anatolia Group; Napier; On-site; NZD 26,708 - 38,038; Part time

Benefits offered by this job

Level-3/Level-4 qualification in Hospitality/Business funding

Competitive remuneration

Job summary

A fast-growing cafe chain in Napier, New Zealand, is seeking enthusiastic Customer Service Representatives for their Marewa store. The role involves providing excellent service, managing orders and cash, and ensuring cleanliness. Successful candidates will be reliable and committed to quality standards. The position offers flexible hours with competitive wages starting at $23.50 per hour. Experience in hospitality is valued but not mandatory, as on-the-job training is provided.

Qualifications

• Experience in the retail or hospitality industry, or a positive attitude.
• Commitment to company and quality standards.

Responsibilities

• Deliver excellent customer service and uphold café standards.
• Handle orders, cash, and food & drink preparation.

Skills

Reliability

Flexibility

Ability to work under pressure

Barista skills

Job description

Hospitality Franchise Group | Full/Part Time

Customer Service Representative in Cafe Anatolia Marewa

Napier South, New Zealand | Posted on 02/26/2026

Café Anatolia is a growing cafe chain with 12 branches throughout the North Island. We have an excellent reputation for fresh, healthy and Turkish cuisine made to order for our customers. We serve over 14000 customers in a week with a team of over 110 employees in the group.

We are looking for enthusiastic and reliable Customer Service Representatives to join our Café Anatolia team at our Marewa Store.

This role focuses on delivering excellent service to customers and upholding Café Anatolia standards, with core duties including: taking orders, cash handling, offering loyalty programme, food & drink preparation, serving customers and cleaning.

Requirements

What you will bring:

• Reliability, flexibility and a willingness to learn
• A commitment to satisfying company and quality standards
• The ability to work quickly and accurately under pressure
• Experience in the retail or hospitality industry. This requirement may be waived for applicants with the right attitude. Extensive on the job training will be provided.
• Barista skills and experience are desired

Hours of Work

These are a range of casual, part-time and full-time positions available.

We are open seven days and require applicants to be available for a range of lunch and dinner shifts across the entire week, including public holidays and weekends.

What we are offering

• Competitive remuneration reflective of your skills and experience, with a base hourly rate of $23.50 per hour (Gross)
• Full‑Time eligible employees will have the option to complete Level-3/ Level-4 qualification in Hospitality/Business funded by the business.

Applicants must be New Zealand residents or hold a valid work permit in accordance with New Zealand Immigration.

PLEASE APPLY directly by filling in the online application form at career.cafeanatolia.co.nz and attaching your CV.

Only those shortlisted for interview will be contacted. We thank you for your interest.