Customer Service Representative

Fletcher Building Limited; Christchurch; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly rate

Staff-buying privileges

Development opportunities

Employee Assistance Program

Job summary

Fletcher Building Limited in Christchurch is seeking a customer-focused team member to deliver products to customers and support the trade counter. The role also involves assisting with stock handling, cycle counting, and keeping shelves organised for efficient delivery.

This permanent full-time position is 40 hours per week, Monday to Friday, offering development opportunities within the Fletcher Building Group and staff purchasing privileges.

Qualifications

• Organised and reliable team player with a customer-focused attitude.
• Willing to learn new systems and work in a fast-paced environment.
• Physically fit and committed to health and safety practices.

Responsibilities

• Greet customers on entry and provide exceptional service to trades, businesses and homeowners.
• Ensure products are organised, ready for delivery and securely loaded onto delivery trucks.
• Stock shelves and perform cycle counts.

Skills

Customer service

Interpersonal skills

Teamwork

Computer literacy

Health and safety

Physical fitness

Stock handling

Education

NZ Class 1 driver’s licence

Forklift licence (advantageous)

Job description

Reporting to the Operations Manager, this is a varied role that will see you involved in mainly delivering our products directly to the customer, however you will also be serving customers on the trade counter. The role will also involve assisting the team with putting stock away and cycle counting.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
• Ensuring products are organised and ready for delivery and secured to our delivery truck.
• Stocking shelves and cycle counting

This is a permanent full-time role, working 40 hours a week - Monday to Friday.

About you:

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused, outgoing attitude and strong work ethic.

• Strong interpersonal skills and ability to build rapport to support our valued customers
• A motivated, self-driven worker, with the skill to work proactively, independently and within a team
• Be confident with computers and learning new systems
• Physically fit and a solid health and safety values
• Ideally have some experience/knowledge in the Trade or plumbing industry
• A Full New Zealand class 1 drivers’ licence is essential, and a forklift licence is an advantage, however not essential for this role.
• Competitive hourly rate and Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program

Join Us

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.