Customer Service Invoice Enquiries Assistant

Hrstalentsolutions; Gisborne; A distancia; NZD 35.000 - 38.000; A tiempo parcial

Descripción de la vacante

Hrstalentsolutions is hiring for an Invoice Due Date Inquiry Assistant in a remote role in New Zealand. The position supports customer service for invoice due dates and dates on approved invoices, handling disputes, and guiding customers to the secure portal.

Flexible scheduling for part-time or full-time, with details on hours provided by the employer. The role involves reading online questions, matching to the correct account and current invoice, quoting the exact due date, and escalating any

Responsabilidades

• Read assigned online questions about invoice dates.
• Match the question to the correct account and current invoice.
• Quote the due date as shown in the approved document.
• Explain where to find an invoice using standard guidance.
• Refer changes, disputes, or payment arrangements to billing specialists.
• Note what was answered and what remains open.
• Follow secure delivery procedures when a copy is requested.

Descripción del empleo

Invoice Due Date Inquiry Assistant

Customer Service Invoice Due Dates

Remote work / Full-time or part-time / 25.75–27.25 per hour

Part-time and full-time scheduling are both possible for this remote invoice support role. A private home office helps protect billing correspondence. The employer will explain its actual hours and software.

Give the date shown, and know its limits

Customers sometimes ask when an invoice is due or whether a payment term has changed. This remote assistant role provides the date visible on an approved online invoice, checks that it belongs to the right account, and passes disputes or exception requests to the billing team. It is not a collections role. You will not negotiate terms, add fees, or promise an extension.

An invoice may have a due date and a separate issue date. Read the document rather than guessing from when it arrived in the inbox. If a customer refers to a revised invoice, find the current approved version before answering. If the record shows conflicting dates, tell the billing owner what you found. A reply should make clear whether you are quoting an existing invoice or whether a specialist still needs to resolve a question.

This is written customer service with office administration accuracy. Some work will involve directing a person to the secure portal where their invoice is available. If you need to send a document, follow the recipient verification and delivery rules. Do not paste full account information into a general email. The support team benefits from a short note recording the invoice number, version, date provided, and any unresolved request.

The assignment

• Read assigned online questions about invoice dates.
• Match the question to the correct account and current invoice.
• Quote the due date as shown in the approved document.
• Explain where to find an invoice using standard guidance.
• Refer changes, disputes, or payment arrangements to billing specialists.
• Note what was answered and what remains open.
• Follow secure delivery procedures when a copy is requested.

A billing background is welcome but not required. Experience in customer service, office administration, email support, or checking documents can transfer to this task. The hiring company will train you on its billing system, verification, and referral boundaries. You should be comfortable with dates and careful not to turn a routine reply into financial advice.

A customer may quote an amount from one invoice while asking about the due date on another. Match the invoice number first and check whether a credit or replacement invoice has changed which version is current. If the caller says a payment has already been made, record that statement and refer the payment status to the team that can verify it; an invoice due date does not prove a payment is outstanding. Give a direct, courteous answer when the approved document is clear. Keep the response limited to the date shown and the route for any billing dispute.

When a date question needs another owner

• The invoice number does not match the customer's account.
• A correction has been issued but the current version is unclear.
• The customer says a different payment term was agreed.
• The document does not show a due date.
• The customer asks for a payment arrangement.
• A question concerns a late charge or disputed amount.

In each case, keep the original question visible and send it to the billing specialist. You may tell the customer that the team is reviewing the discrepancy, but do not substitute a guessed date just to provide an immediate reply. If the customer has already sent proof of a different arrangement, connect it to the case under the secure process. A good administrative handoff saves the specialist from starting over and avoids two different dates circulating in the correspondence.

Where several invoices appear on one account, include the exact number in your internal note. A general statement such as “due next month” can easily refer to the wrong document. The customer should be able to match your reply to the invoice they asked about.

For applicants

Show a time you used a source document to answer a question accurately. It may come from work, school, or volunteering. Formal accounting experience is not a condition. For applicants invited onward, the employer may request a separate application through its hiring website. The next step will clarify the invoice types and support channels for this opening.