Customer Service Coordinator / Wellington

SPCA; Wellington; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Greater good impact

Learning opportunities

Fresh ideas projects

Birthday day off

On site parking

Job summary

SPCA in Wellington is seeking a Customer Service Coordinator to join our Animal Services team. This permanent, full-time role runs Tuesday–Saturday, 8:00 am–5:00 pm, in Wellington-Central.

You will be the hub for customers, volunteers, foster networks and partners, providing timely, accurate information and compassionate support. You will support recruitment and maintenance of foster and volunteer networks, schedule adoptions, triage calls, and ensure strong community presence and responsive

Qualifications

• Animal handling experience or knowledge.
• Experience working with volunteers and fostering networks.
• Influencing and conflict management skills.
• Strong communication and customer service skills.
• Ability to think on your feet and stay composed.
• Positive, friendly approach with customers and team.
• High empathy and resilience for challenging situations.
• Experience in busy environments requiring multitasking.
• Experience engaging with the community in a customer-facing role.

Responsibilities

• Answer queries face to face, over the phone and via email in a timely, professional manner.
• Engage with foster and volunteer networks and support recruitment and coordination.
• Process animal adoptions and discuss matches with potential adopters.
• Triage animal ambulance calls and schedule foster pickups/returns.
• Induct new foster parents and liaise with veterinary partners and community stakeholders.

Skills

Animal handling

Volunteer coordination

Influencing & conflict management

Communication & customer service

Problem solving on the fly

Positive and friendly approach

Empathy & resilience

Multitasking in busy environments

Community-facing experience

Job description

Customer Service Coordinator / Wellington

Posted: 14/10/2026

Closing Date: 28/10/2026

Job Type: Permanent - Full Time

Location: Wellington-Central

Job Category: Customer Service

ABOUT THE ROLE

We have an exciting opportunity for a Customer Service Coordinator to join our Animal Services team based in Wellington.

This role is permanent, full time working Tuesday – Saturday, 8.00 am – 5.00 pm.

In this role you get to see the best and the worst. It is a rewarding, fulfilling, and essential role, as well as demanding, heartbreaking and physical. It takes a special kind of person to do this role but what you get back can really fill your cup.

You will be the first point of contact for our customers, volunteers, foster parents, colleagues, stakeholders and community, for both the human and animal variety.

You will answer queries face to face, over the phone and via email in a helpful, timely and professional manner. You will be the hub, the oracle, the person who knows the things at our Centre. We want our customers to know we are responsive, effective and provide accurate information and most importantly, that we care about them and their animals.

You will actively engage with our foster and volunteer networks and support recruitment, coordination and maintenance of those networks by providing them with the tools and resources they need, and ensure the Centre is appropriately supported.

You will process animal adoptions including discussions with potential adopters to match the right animals with the right person. You will triage animal ambulance calls, schedule foster pick up and return appointments and induct our new foster parents. You will work with community stakeholders and veterinary partners, to provide a positive physical and visible presence representing the SPCA in local communities.

ABOUT YOU

You’re an animal advocate, you are passionate about animal welfare, care and education. Our vision, purpose and values resonate with you and you have a love for working with both humans and animals.

You will also have –

• Animal handling experience and knowledge
• Experience working with volunteers and increasing volunteer and foster numbers and capability
• Influencing and conflict management skills
• Strong communication and customer service skills
• The ability to think on your feet
• A positive and friendly approach to customers, animals and team members
• High empathy and resilience
• Experience working in a busy environment where multitasking is key
• Experience working with the community in a customer facing role

OUR PURRKS

Our team is full of passionate, purpose-driven people who love animals and want to make the world a kinder and more compassionate place. Some other purrks include –

• To be a part of the greater good – to have the privilege of making a difference to the welfare of animals across New Zealand
• Consistent support and an opportunity to continue to learn
• Opportunity to bring fresh thinking and new ideas to get involved in projects that can build on the solid foundation that we have
• To work with like minded people
• A paid day off on your birthday
• On site parking available

ABOUT THE TEAM

Our Centre’s are working hard rescuing, caring for and rehoming animals in need. They are the face of the SPCA in their communities, working to create real and sustainable change for the wellbeing of animals. The Centre’s are run by a bunch of passionate people, from Centre Managers to Animal Attendants, who prioritise animal welfare and community connection.

ABOUT US

The SPCA helps protect over 30,000 animals every year. By rescuing, rehabilitating, sheltering and advocating for animals, we are directly improving their lives. Our Animal Services teams run our 28 Centres, from Kerikeri to Invercargill and they are essential in us being able to do the work we do.

We have a diverse, inclusive and values driven culture at SPCA. We value a diverse work environment because teams are stronger with different perspectives and experiences, so we welcome people from all walks of life to apply.

All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.