Customer Service Champion — Evening/Night Retail Support

Woolworths Group; New Plymouth; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team discounts

Sonder support program

Job summary

Woolworths Group NZ is hiring at its New Plymouth store to deliver exceptional customer service and helping shoppers have a positive experience. You’ll be visible on the shop floor, assist customers, and contribute to high presentation standards.

Join a team of 20,000+ across Aotearoa and help maintain stock quality, support daily operations, and uphold safety and compliance. This role offers growth opportunities within a trusted nationwide retailer.

Qualifications

• Demonstrated customer service experience and ability to maximize loyalty through personalized support.
• Strong interpersonal and communication skills for effective interactions with customers and team members.
• Commitment to integrity, professionalism and alignment with company values.
• Detail-oriented approach with proactive issue escalation when needed.

Responsibilities

• Provide exceptional customer service and promptly resolve inquiries and complaints.
• Help maintain product availability and stock quality, focusing on essentials and fresh items.
• Collaborate with the team on daily store operations, cleanliness and organization.
• Uphold safety protocols and ensure compliance with company policies.

Skills

Customer service

Interpersonal skills

Communication skills

Integrity & professionalism

Attention to detail

Flexible hours

Job description

Woolworths Group NZ is hiring at its New Plymouth store to deliver exceptional customer service and helping shoppers have a positive experience. You’ll be visible on the shop floor, assist customers, and contribute to high presentation standards.

Join a team of 20,000+ across Aotearoa and help maintain stock quality, support daily operations, and uphold safety and compliance. This role offers growth opportunities within a trusted nationwide retailer.