Customer Service Broker

Aon plc; New Zealand; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon plc in New Zealand is seeking a Customer Service Broker to join our team. You will handle enquiries from internal teams, external vendors and third-party suppliers, ensuring top-quality service to our clients and brokers across NZ.

You will thrive as a natural communicator, manage multiple tasks with autonomy, and be comfortable using MS Office while learning new systems as required. Prior insurance or finance exposure is preferred, but a customer-focused background also fits.

Qualifications

• Strong communication and customer service background.
• Experience in insurance or finance preferred; other customer-focused roles acceptable.
• Comfortable using MS Office and learning new systems as required.

Responsibilities

• Be a front-line contact for clients, handling enquiries from internal teams, vendors and suppliers.
• Negotiate policy terms and conditions with insurers to drive positive client outcomes.
• Assist with client renewals following organisational protocols.

Skills

Customer service

Communication

Autonomy

Organisation

MS Office

Learn new systems

Tools

MS Office

Job description

Customer Service Broker

Are you looking to get into financial services and wanting to put your strong understanding of insurance/finance to the test. This role will offer you a chance to work with Brokers across NZ, as well as assist our providers and third parties.

What makes Aon different

We have teams based locally and around the globe, so joining the AON team means you have access to a range of knowledge and skill sets across various fields. Having access to global teams means your learning capability is unlimited. AON connect our global capabilities so we can address our clients’ top priorities more effectively.

What the mahi will look like

As a Customer Service Broker, you will work along side a team of customer service stars, taking enquiries from internal teams, external vendors and third-party suppliers. Your role is to ensure we are servicing our customers to a high level.

Some of your responsibilities will include

• Being a front-line point of contact for our clients and looking after any enquiries they might have
• Negotiation of policy terms and conditions with insurers and driving positive outcomes for our clients
• Assisting with client renewals in accordance with our organisational protocols

Skills and experience that will lead to success

You’ll be a natural communicator who understands how to tailor to the situation. Ideally you will come from a similar background from within the industry(insurance or finance), otherwise experience coming from a customer, call centre or solution driven environment would be well suited.

A few key areas we are looking for:

• A customer first mentality along with being a proactive problem solver
• You’ll be a motivated self-starter who once up and running is able to work with a level of autonomy
• Strong organisational skills and the ability to prioritise your work
• Confidence using the usual suit of Office Products, but also the ability to pick up new systems

Aon is in the business of better decisions

We all know life can change in an instant and Aon are here to help and support you through it. AON is a leading insurance broker who are about doing things right by you. Our brokers provide the clarity and confidence you need to make insurance decisions.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]