Customer Service Agent - Auckland NZ

HTU; Ōrākei; Hybrid; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Comprehensive paid training

Mental health platform access

Career progression opportunities

Job summary

HTU in Auckland (Ellerslie) is seeking a dedicated customer service advisor to support customers with online orders and inquiries. You will handle deliveries, enter requests accurately, and maintain records across multiple systems with active listening.

We offer comprehensive paid training, clear progression, and mental health support access. Applicants must have full NZ work rights; Mac laptops are not compatible with the systems.

Qualifications

• Must have full NZ work rights (no restrictions or student visa).
• Ability to clear Ministry of Justice Criminal History Check.

Responsibilities

• Provide exceptional customer service by supporting customers with online orders.
• Answer general enquiries and follow up on deliveries.
• Deliver amazing customer experiences promptly and professionally.
• Use technology competently and multitask between different systems while actively listening.
• Enter customer requests and queries online accurately.
• Maintain accurate customer records.

Skills

Customer service

Communication

Multitasking

Active listening

Tools

CRM software

Order management systems

Job description

Your Role

Here’s what you will be doing:

• Provide exceptional customer service by supporting customers with their online orders.
• Answer general enquiries and follow up on deliveries.
• Deliver amazing customer experiences promptly and professionally.
• Use technology competently and multitask between different systems while actively listening.
• Enter customer requests and queries online accurately.
• Maintain accurate customer records.

About You

The company is looking for:

• Highly driven individuals who strive to exceed expectations.
• Ability to converse confidently with diverse customers.
• Strong communication skills with the ability to listen and understand customer needs.
• Ability to guide, support, and convey information to various people.
• A positive 'can do' attitude.
• Prior customer service experience preferred but not essential.
• Full New Zealand work rights with no restrictions or student visa.
• Ability to clear a Ministry of Justice Criminal History Check.

Compensation & Benefits

• Comprehensive paid training including 1 week onsite full-time training and 2 weeks onsite Academy training.
• Hourly rate plus On Target Earnings bonus based on achieving KPIs.
• Diverse and supportive working environment welcoming all individuals.
• Unlimited access to a trusted mental health platform.
• Opportunity for career progression.

Training & Development

• One week onsite full-time training from 11am to 7:30pm NZT Monday to Friday.
• Two weeks onsite Academy training from 11am to 7:30pm NZT Monday to Friday.

Career Progression

There is an opportunity for career progression within the company.

Applicants must have full availability across operational hours from 8:00am to 2:00am NZT Monday to Sunday and meet technology requirements for the hybrid work roster, including a stable hardwired internet connection and a smartphone for two-factor authentication. Apple Mac PCs and laptops are not compatible with the systems.

The role is fixed term, full time (40 hours per week), commencing 5 October 2026 and ending 31 March 2026, with potential to extend. The location is Ellerslie.