Customer Resolution Pro - Elevate Service & Outcomes

PowerNet; Balclutha; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

5 weeks annual leave

Fully subsidised Southern Cross health

Death & Disability Insurance

Health & wellbeing programme

Professional development opportunities

Relocation Benefits

Job summary

PowerNet is seeking a Customer Resolution Advisor to resolve customer inquiries and complaints with professionalism and efficiency. You’ll investigate complex issues, coordinate solutions with stakeholders, and conduct root cause analysis to identify improvements.

You’ll build strong relationships and support initiatives that enhance customer experience across the organisation. With a Diploma in Customer Service or related field and at least two years in a customer-facing role, you’ll thrive in

Qualifications

• Two years’ experience in a customer-facing role.
• Diploma in Customer Service, Business Management or Communications.
• Adaptable and resilient in a changing environment.

Responsibilities

• Manage and resolve customer enquiries and complaints with professionalism and efficiency.
• Investigate complex customer issues and coordinate solutions with internal and external stakeholders.
• Conduct root cause analysis to identify underlying issues and opportunities for improvement.
• Analyse customer feedback, complaint data and trends for continuous improvement initiatives.
• Build strong working relationships across the business to ensure positive customer outcomes.
• Support projects and initiatives to enhance customer experience and service delivery.

Skills

Communication skills

Analytical skills

Customer-facing experience

Integrity

Adaptable

Professionalism

Education

Diploma in Customer Service

Job description

PowerNet is seeking a Customer Resolution Advisor to resolve customer inquiries and complaints with professionalism and efficiency. You’ll investigate complex issues, coordinate solutions with stakeholders, and conduct root cause analysis to identify improvements.

You’ll build strong relationships and support initiatives that enhance customer experience across the organisation. With a Diploma in Customer Service or related field and at least two years in a customer-facing role, you’ll thrive in