Customer Projects Support

Smithandsmith; New Zealand; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Global opportunities

Career development

Wellness programme

Birthday leave

Flexible work

Parental leave support

Volunteer day

Job summary

Belron New Zealand is seeking a Customer Projects Support to coordinate scheduling, invoicing and project administration across the Belron brands, ensuring on-time delivery and a seamless customer experience. You will work closely with customers, Laser Members and stakeholders, tracking progress, maintaining records and preparing status reports, while upholding health, safety and compliance standards.

Based in Auckland at 1 Carmont Place, Mount Wellington, this 40-hour-per-week role offers

Qualifications

• 3–4 years’ experience coordinating projects in a service-based or trade industry.
• Strong organisational skills to manage multiple projects and priorities.
• Excellent written and verbal communication to engage stakeholders.
• Customer-first mindset with a commitment to exceptional service.
• Attention to detail in administration; invoicing and reporting can be taught.
• Self-motivated, results-driven, able to thrive in a fast-paced environment.
• Intermediate MS Office and CRM skills; knowledge of Simpro is advantageous.

Responsibilities

• Coordinate scheduling, administration, invoicing and reporting for Laser Group Services projects.
• Manage projects from quote request to completion and invoicing, ensuring on-time delivery.
• Be the go-to contact for project jobs for customers and Laser Members; track progress and maintain records.
• Prepare status reports and build strong stakeholder relationships to support project success.
• Ensure health, safety and compliance standards are met.

Skills

Project coordination

Customer service

Communication

Attention to detail

Invoicing

CRM

Tools

Simpro

Job description

The Opportunity: As the Customer Projects Support you will provide essential support for Laser Group Services projects, coordinating scheduling, administration, invoicing, and reporting to ensure smooth operations and exceptional customer outcomes. Working closely with customers, members, and stakeholders, you'll deliver a seamless customer experience through strong attention to detail and a customer-first mindset. Coordinate projects from quote request to completion and invoicing, ensuring on-time delivery. Manage scheduling, invoicing, purchase orders, and project administration. Be the go-to contact for project jobs for both customers and Laser Members. Track progress, maintain records, and prepare status reports. Build strong stakeholder relationships and support project success. Ensure health, safety, and compliance standards are met. Location: 1 Carmont Place, Mount Wellington, Auckland Hours: 40 hours per week, Monday to Friday

What we’re looking for:

• 3 - 4 years’ experience project coordination experience, ideally within a service-based or trade industry.
• Strong organisational skills with the ability to coordinate multiple projects and competing priorities.
• Excellent written and verbal communication skills, with the ability to build relationships with stakeholders, both internally and externally.
• Customer-first mindset, with a commitment to delivering exceptional service.
• Excellent attention to detail and accuracy in administration, Experience in project related invoicing and reporting, desirable, however, this can be taught.
• Self-motivated, results-driven, and able to work effectively in a fast-paced environment
• Intermediate Microsoft Office and CRM skills, with the ability to quickly learn new systems – knowledge of Simpro, advantageous.

What we offer

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.
• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Paid Birthday Leave, a wellbeing contribution, and access to a fantastic rewards programme.
• Flexible working opportunities –Opportunity to work flexibly if mutually agreed Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.

About us

Belron New Zealand (Smith&Smith®, Laser® and Exceed®) Belron® is the world’s leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees. Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® Plumbing and Electrical, and Exceed®. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser®® is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are.

Belron® New Zealand is the holding company comprised of Smith&Smith, Laser® Plumbing & Electrical, and Exceed® Window & Door Repairs. Smith&Smith® is part of Belron® Group, the world’s leading vehicle glass repair, replacement and recalibration group with annual revenues of EUR 3.7B and 30,000 employees active in 40 countries across 6 continents, providing service with real care. With the group’s commitment to solving customer problems, Belron® welcomed Laser® Plumbing & Electrical (2018) and Exceed® Window & Door Repairs (2021) into the New Zealand Whānau. Laser provides plumbing and electrical services to residential and commercial customers throughout New Zealand, and Exceed are the country’s window and door repair specialists. --