Customer Insights Analyst, Institutional Banking

Westpac New Zealand Limited; Auckland; Híbrido; NZD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4 weeks holiday + 5 wellbeing days

Banking benefits and insurance discs

Career growth programs

Parental leave top up

School holiday subsidy

Volunteer days

Descripción de la vacante

Westpac New Zealand Limited in Auckland is seeking a Customer Insights Analyst to turn data into practical insights for Relationship Managers and product teams. You will analyse customer, portfolio, and market information to identify growth opportunities and improve customer outcomes.

Ideal candidates have up to three years’ analytics experience, a quantitative degree, strong Excel and SQL or BI tool familiarity, and excellent communication. Recent graduates are encouraged to apply.

Formación

• Up to three years’ experience in analytics, insights, research, finance or related area.
• Degree in quantitative, business, economics, or related discipline, or equivalent experience.
• Strong Excel skills and familiarity with SQL or a BI tool (Power BI/Tableau) or willingness to learn.
• Ability to create clear, structured reports and dashboards.
• Interest in banking and using data to improve customer outcomes.
• Excellent written and verbal communication; basic financial statement understanding.

Responsabilidades

• Support customer insights, sector benchmarking, margin and working-capital analysis.
• Create reports, dashboards, and actionable insights for stakeholders.
• Build tools to assist Relationship Managers, like prospect lists and heatmaps.
• Analyse customer behaviour and segment performance to guide decisions.
• Monitor market trends affecting SME, corporate, agribusiness, and institutional clients.
• Turn complex data into clear stories and recommendations.

Conocimientos

Analytical thinking

Curiosity

Communication

Educación

Bachelor's degree in quantitative fields (econ/finance/business)

Herramientas

Excel

SQL

Power BI

Tableau

Descripción del empleo

Westpac New Zealand Limited in Auckland is seeking a Customer Insights Analyst to turn data into practical insights for Relationship Managers and product teams. You will analyse customer, portfolio, and market information to identify growth opportunities and improve customer outcomes.

Ideal candidates have up to three years’ analytics experience, a quantitative degree, strong Excel and SQL or BI tool familiarity, and excellent communication. Recent graduates are encouraged to apply.