Customer Insights Analyst - 12-Month Term, SQL & BI

Kiwibank; New Zealand; In loco; NZD 90.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

12-month fixed term

Descrizione del lavoro

Kiwibank is seeking an experienced Customer Insights Analyst to join the Voice of Customer team in New Zealand. You will turn customer feedback and behavioural data into actionable insights, supporting reliable program operation and reporting across Qualtrics and Power BI.

You’ll apply SQL, data management and analytical capabilities to drive dashboards, segmentation, and stakeholder communication, influencing decisions across teams. A collaborative, technically capable approach is essential.

Competenze

• Proven experience interrogating, manipulating and validating data using SQL.
• Strong data management capability, including mapping, transformation and joining.
• Proficient in data quality, testing, validation and quality assurance practices.
• Experienced in survey sampling, customer targeting and trigger logic.
• Confident in quantitative research and customer feedback analysis.
• Proven ability to troubleshoot data, reporting and automated processes, while identifying practical improvements.
• Experienced in developing, maintaining and quality assuring dashboards and reporting solutions.
• Proficient in Qualtrics administration, including surveys, workflows, distributions and reporting.
• Experienced in Power BI development or dashboard design.
• Strong data visualisation, storytelling and stakeholder communication skills.

Mansioni

• Turn customer feedback and behavioural data into clear, actionable insight.
• Support the reliable operation of Kiwibank’s Voice of Customer programme in Qualtrics, managing survey samples, segmentation, targeting, trigger logic, workflows and reporting.
• Monitor critical processes, help resolve data and survey distribution issues, maintain operational controls and apply privacy and data retention requirements.
• Analyse structured and unstructured data using SQL, Qualtrics and Power BI, quality assure dashboards and reporting.
• Communicate insights, risks and opportunities to technical and non-technical audiences.

Conoscenze

SQL

Data management

Data quality

Survey sampling

Qualtrics

Power BI

Dashboards

Data visualization

Stakeholder communication

Strumenti

Qualtrics

Power BI

Descrizione del lavoro

Kiwibank is seeking an experienced Customer Insights Analyst to join the Voice of Customer team in New Zealand. You will turn customer feedback and behavioural data into actionable insights, supporting reliable program operation and reporting across Qualtrics and Power BI.

You’ll apply SQL, data management and analytical capabilities to drive dashboards, segmentation, and stakeholder communication, influencing decisions across teams. A collaborative, technically capable approach is essential.