Customer Experience & Support Lead

Smart Pack; Pahiatua; On-site; NZD 50,000 - 73,000; Full time

Job summary

Central Korean Auto Parts Ltd in Palmerston North is seeking an experienced and organised Office Manager to oversee day-to-day office and administrative functions, ensuring smooth customer orders flow, staff coordination, record keeping and communication with customers, suppliers and service providers.

This full-time, permanent role offers a steady workload with 30–40 hours per week and a pay rate of NZD 32.00–35.00 per hour.

Qualifications

• Prior experience in an office manager role is preferred.
• Excellent organizational & time management skills.
• Strong communication & interpersonal abilities.
• Be a team player with ability to make decisions as an individual.
• Positive attitude and willingness to be part of a great team culture.
• 2 years relevant experience or any tertiary qualification is required.

Responsibilities

• Manage the day-to-day office operations, including processing customer parts orders, maintaining records, invoices and other business documentation.
• Coordinate with yard staff to ensure ordered parts are received, identified, sorted, prepared and dispatched to customers on time.
• Organise and supervise the daily work of staff, including timesheets, leave, payroll information, training and general staff administration.
• Liaise with customers, suppliers, accountants and other service providers, while supporting management with the smooth and compliant operation of the business.

Skills

Office management

Time management

Communication

Teamwork

Positive attitude

Experience/qualification

Education

Tertiary qualification

Job description

Central Korean Auto Parts Ltd is looking for an experienced and organised Office Manager to join our team in Palmerston North. The role will be responsible for coordinating the day-to-day office and administrative functions of our automotive parts business, supporting the flow of customer orders, staff coordination, record keeping and communication with customers, suppliers and service providers.

Location: Palmerston North
Employment Type: Full-time, Permanent
Pay Rate: NZD $32.00–$35.00 per hour
Hours: Minimum 30 hours and maximum 40 hours per week

Key Responsibilities

• Manage the day-to-day office operations, including processing customer parts orders, maintaining records, invoices and other business documentation.
• Coordinate with yard staff to ensure ordered parts are received, identified, sorted, prepared and dispatched to customers on time.
• Organise and supervise the daily work of staff, including timesheets, leave, payroll information, training and general staff administration to ensure the business runs as smooth as possible
• Liaise with customers, suppliers, accountants and other service providers, while supporting management with the smooth and compliant operation of the business.

What we're looking for:

• -Prior experience in an office manager role is preferred
• -excellent organizational & time management skills.
• -strong communication & interpersonal skills.
• -be a team player, combined with making effective decisions as an individual.
• -a positive attitude & willingness to part of a great team culture.
• -Either 2 years relevant experience or any tertiary qualification is required